explorer 2013 limited, remote start is not working

[haidar976]

Hi
Remote start function is exist in my key, and the remote start is enabled in the car setting, but when i try to start it remotely it doesnt work?!!
i press lock twice then start,
i checked my car i found the the hood ajar indicator is removed because it had accedent before my friend says my be this is the reason that prevent remote start.
i bought new hood ajar but unfortunately i cant find the adabter in the wiring system that i can connect this new ajar!!
I want to know please where i can find this adabter and if any idea how i can fix remote start
Sorry for my english language

 

[Kfoss1]

Try pressing lock once and start twice, should do the trick.

 

[haidar976]

Try pressing lock once and start twice, should do the trick.

I did, but still not working

 

[NickyB]

I did, but still not working

Were you ever able to figure out the issue? My FOB keeps saying request failed