List of Useful Threads Hood Paint bubble issue only

[gorgibadford]

FORD Explorer Hood Rust



I am veery pissed (RE: FORD Explorer Hood Rust).

I DID a claim approx. a month before the 3 year warranty (& low milage).

The dealer guy took pictures and I presume he sent them to Ford for approval for repair.
For personl reasons, I could not go to fix the 'stupid' SUV in time.
Went back a few days later, past the 3 yr warranty, only to find that the service guy I had spoken to (I have his card); was no longer employed there.
Went to another service guy, and after explaining, he said that I need to start all over again ... and then was rejected by ford. Give me a break ...

They mixed 2 non-contabile metals - aluminun & steel - any chemist should know better not to do so!

I see a major law suit coming ...

DO NOT BUY ANYTHING FROM FORD (period)

 

[blwnsmoke]

I am veery pissed (RE: FORD Explorer Hood Rust).

I DID a claim approx. a month before the 3 year warranty (& low milage).

The dealer guy took pictures and I presume he sent them to Ford for approval for repair.
For personl reasons, I could not go to fix the 'stupid' SUV in time.
Went back a few days later, past the 3 yr warranty, only to find that the service guy I had spoken to (I have his card); was no longer employed there.
Went to another service guy, and after explaining, he said that I need to start all over again ... and then was rejected by ford. Give me a break ...

They mixed 2 non-contabile metals - aluminun & steel - any chemist should know better not to do so!

I see a major law suit coming ...

DO NOT BUY ANYTHING FROM FORD (period)

The hood is not two metals, the hood is 100% aluminum and it is not rust, it is corrosion as aluminum does not rust. Sounds like you should be pissed at the dealer for not doing their job rather then Ford as Ford would have had the hood fixed if the dealer didn't drop the ball when you were under warranty without any issue. Maybe this is why the "service guy" no longer works there.... maybe he wasn't following through with his job requirements.

And based on what you just said, seems your dealer isn't even trying to fight for you on this which goes back to again, a dealer issue.

 

[gorgibadford]

I do not think that the hood is 100% Al; it is too heavy for that; it must be mostly of Fe,
except the mixed front edge.

Yes, under the bubbling/chipping paint, the 'rust' is white, typical of an Al oxide ...

Will go back to fight/argue with some Ford manger, and hopefully he will be of some more useful help ...

 

[TinMan4154]

I do not think that the hood is 100% Al; it is too heavy for that; it must be mostly of Fe,
except the mixed front edge.

Yes, under the bubbling/chipping paint, the 'rust' is white, typical of an Al oxide ...

Will go back to fight/argue with some Ford manger, and hopefully he will be of some more useful help ...

If the manager dosent want to play ball, file a complaint with the BBB. That will be your only chance to get Ford to do something. Since you reported it before your warranty expired there should be no issue what so ever! Just remember this when you go to purchase future vehicles...

 

[gorgibadford]

Funny, I just came across 'google' site :

http://www.carcomplaints.com/Ford/Explorer/2013/body_paint/rust_bubbles_on_hood.shtml

 

[peterk9]

I do not think that the hood is 100% Al; it is too heavy for that; it must be mostly of Fe,
except the mixed front edge.

Yes, under the bubbling/chipping paint, the 'rust' is white, typical of an Al oxide ...

Will go back to fight/argue with some Ford manger, and hopefully he will be of some more useful help ...

I don't believe it is two mixed metals and what you see is not rust as we have been trying to tell you. I don't think I've ever seen white rust. Also magnet will not stick to the hood. If it had steel in it like you suggest then the magnet should stick.

I suggest that you PM the Ford rep on this forum and perhaps she may be able to help. You can use this link;
http://www.explorerforum.com/forums/private.php?do=newpm&u=157968
When you PM, be sure to include your full name, best daytime phone number, VIN, mileage, and servicing dealership in your message.

Peter

 

[JE]

I do not think that the hood is 100% Al; it is too heavy for that; it must be mostly of Fe,
except the mixed front edge.

I doubt it. Joining two dissimilar metals seamlessly would be difficult and expensive. I don't see why they would do that.

Don't believe me (or others, or Ford)? Then prove us wrong. Grab a magnet and see if it will stick to any part of the hood.

 

[gorgibadford]

2013 Ford Explorer (Al) Hood Corrosion



Some good news ... calling Ford direct, and with a lot of explaining;
I do see some light @ the end of the tunnel -- I was given a case # that
I'm sure will eventually go thru past my local Ford service manager ?!?

Many mentioned this; correct the hood is all Al (magnet does not stick).
Best explaination --- some Fe dust got in between the way while painting.

Some interesting further reading:
http://www.fordproblems.com/trends/hood-rust/

P.S. My gripe; I made the 'rust' claim just before the 3 year limit, & it was not righly registered (no wonder the incompinent service guy is no longer there !?!)

I am a previous owner of1996/7 Ford Explorer (Oh, I liked that boxey SUV so much!).
Current owner of 2013 Ford Exlplorer (I hate it!).
Need to upgrade to a light truck - was thinking of some Ford F150 type.
(pending of this outcome -- not sure now -- there are other good trucks foreign or local).

 

[TinMan4154]

Ford finally responded back to my paint problems and have stated all my issues are dirt in the paint. This is what the "expert" said that Ford sent in after I filed my BBB complaint. They advised me they can fix the problems without repainting the hood. I have to take it in on Monday to have the work performed... It scares me that the hood was not properly prepared and now I will have the horrible problems like everyone else is in a couple years. I have ask for a replacement vehicle, and if Ford fails to give me one I will be selling this thing the first sign of trouble and never purchasing another Ford. Absolutely pathetic quality control.

Oh and as a side note, the "expert" didn't even want to address the dent in the corner of my driver door until they get the dirt in the paint addressed. Which means more wasted time for me...

 

[bigdude2468]

I call BS on Ford. My 2014 EX is fine but I have the same exact issue with our 2012 Dodge Caravan, front hood edge. Chrysler has said go pound sand. If this was related to dirt in the paint why do most of the issues happen on the front hood edge?

 

[Kfoss1]

There is some steel in the front of the hood where the latch assembly is and also around the hinges. You can see the layering in some of the holes, your magnet will stick to it.

 

[reserved50]

not sure if its been mentioned but there is a Ford TSB for paint bubbling around the edges of the aluminum hood in other vehicles, when repairing an aluminum hood they say sanding the metal with the same sand paper used to sand steel will cause this if proper steps aren't followed. Theres a reaction from the bits of steel embedded in the aluminum. Hopefully the person sanding my hood at the factory used different sand paper before going to the paint booth if that's the case.

 

[gorgibadford]

Way back in Oct when I spoke to the body-shop guy, I asked if the hood will be
replaced or repaired. He said that the hood will be repaired by sand-blasting
and repainting.

When/if I get my hood repaired, I'll make sure to mention the bad galvanizing/elecrolysis Al/Fe effect so as he understands & do a good/clean job.

 

[maliboo74]

I first reported the hood paint problem to the dealership over a year ago when my 2013 explorer was 28 months old and 37,000 miles. The estimate from the dealer was to replace the hood and new paint for $1600. Because of the mileage it was denied, but after some back and forth the CSM offered me a reimbursement equal to a one month car payment. I turned it down. That was a year ago. I have begun to pursue this again and now I am being told by the Regional CSM that Ford has a well documented refinishing process in place to repaint the hoods, but does not come with any warranty or guarantee.

I need to get a new estimate before the Regional CSM will state how much of the cost they will cover. I am going for the estimate again on Thursday to a dealer that has an in-house body shop. Anyone experience this "new" refinishing process that Ford is pushing to the Ford body shops?

 

[TinMan4154]

I first reported the hood paint problem to the dealership over a year ago when my 2013 explorer was 28 months old and 37,000 miles. The estimate from the dealer was to replace the hood and new paint for $1600. Because of the mileage it was denied, but after some back and forth the CSM offered me a reimbursement equal to a one month car payment. I turned it down. That was a year ago. I have begun to pursue this again and now I am being told by the Regional CSM that Ford has a well documented refinishing process in place to repaint the hoods, but does not come with any warranty or guarantee.

I need to get a new estimate before the Regional CSM will state how much of the cost they will cover. I am going for the estimate again on Thursday to a dealer that has an in-house body shop. Anyone experience this "new" refinishing process that Ford is pushing to the Ford body shops?

I call BS on the "new" process. However, most Ford body shops will give a as long as you own the vehicle paint warranty...

 

[firecadet613]

I have poured over the multiple threads regarding the 2011+ Ford Explorer hood paint bubbling. Obviously this is an ongoing issue if it is still affecting new vehicles.

What I want to try and gather together in this thread, is what resolution did you achieve, how did you get to that point and how has it held up?

I just found this issue on the 2014 we purchased for my wife. Spotless car, even had a local car wash scan tag in it (used on their monthly unlimited washes), so they took care of it. Has a few bubbles under the hood. BTW - I drive a 2014 F-150 (bought new) - no issues with my hood.

Body shop at the dealer says they see 3-4 a week and Ford will only approve a sandblast/repaint - unacceptable in my book. Once an aluminum body panel is contaminated, it needs to be replaced (reference all the body shops spending around $100,000 to be certified to work on the all aluminum F-150).

That being said, if you did, you can find what a lot have gone through in regards to achieving resolution.

Did you get it repainted? Hood replaced? If so, how long ago and how has it held up? How did you reach that resolution with Ford?

My mind is blown that this is still an ongoing issue in new vehicles. Obviously it's something happening at the Ford Chicago Assembly plant, as it isn't affecting other model lines (my F-150 was built in KC, but they are built in Dearborn as well at about 1,000/trucks a day!) so Ford can remedy this at the source if they want to.

 

[TinMan4154]

When I first took my 2016 in to show them the hood and dent in my driver door Ford denied the claim and marked it as non-warrantable. I filed a complaint with the BBB and then they offered to repaint my hood and repair my door which would require a repaint. I told them they were crazy if they thought i was going to allow all that on a new vehicle. I have now requested either a replacement vehicle or full refund through the BBB. Waiting to hear back as they have two weeks to respond.

If they fail to do do either I will probably hire a lawyer to get my money back and never own another Ford for as long as I live. I'm giving Ford a chance to make this right by giving me a replacement vehicle. The ball is in their court...

 

[Bill #5 Explorer]

My 2011 had this issue. Ford Customer Service here on our Forum helped me get mine repainted. I was w a y out of warranty when mine was finally resolved. I was around 80,000 miles. When I traded my truck in back in October with 153,000 miles the hood still looked perfect. Better than factory. If done right, the repair will be just fine. Mine was Red Candy Metallic. Not an easy color to match. It was about 90-95% perfect color match. The durability was excellent.

 

[FordService]

I have poured over the multiple threads regarding the 2011+ Ford Explorer hood paint bubbling. Obviously this is an ongoing issue if it is still affecting new vehicles...

Hello firecadet613,

Let me look into this further. What’s the mileage on your Explorer?

When I first took my 2016 in to show them the hood and dent in my driver door Ford denied the claim and marked it as non-warrantable. I filed a complaint with the BBB and then they offered to repaint my hood and repair my door which would require a repaint...

TinMan4154,

Upon checking my resources, I see that you have initiated contact with the Better Business Bureau, and have an open arbitration claim. At this time, please continue to work with your Dispute Resolution Specialist to reach a resolution.

My 2011 had this issue. Ford Customer Service here on our Forum helped me get mine repainted...

Bill #5 Explorer,

Thanks for sharing the great news, and I'm glad to learn that your concern was resolved.

I'll be here if you need me, and Happy Holidays!

Tricia

 

[firecadet613]

My 2011 had this issue. Ford Customer Service here on our Forum helped me get mine repainted. I was w a y out of warranty when mine was finally resolved. I was around 80,000 miles. When I traded my truck in back in October with 153,000 miles the hood still looked perfect. Better than factory. If done right, the repair will be just fine. Mine was Red Candy Metallic. Not an easy color to match. It was about 90-95% perfect color match. The durability was excellent.

Good to hear! What was the time from 80,000 miles to 153,000 miles to see how long it held up? Ford is holding firm all they will warranty is a refinishing, not a new hood.

Tricia - already have a case open, 30,000 miles. Your peer Crystal on F150Ecoboost had that going for me.

Thanks!