A_BAD_EXPLORER
Member
- Joined
- August 22, 2016
- Messages
- 11
- Reaction score
- 1
- Year, Model & Trim Level
- 2016 Explorer Sport
I purchased a brand new 2016 Sport for exactly 5 months, only driven exactly 6,000 miles and now it is in the dealership for a vacuum leak. The dealership determined the brake booster check valve failed and all the hose clamps that are accessible from the top of the hood are loose. I bought the car and didn't touch anything but checked oil once every 2 weeks so I did not mess with anything. What happened was I heard a "police siren" noise when I would accelerate or let go of the brake, and then a month later non stop hissing and slight lag at acceleration. I determined the hissing came from the brake booster so I brought it in. I asked for a rental or loaner because I was out of a vehicle for about a week but the service adviser told me to call Ford customer care because I do not have extended warranty and the ESP plan does not cover rentals for work not performed under the ESP plan.
I brought the vehicle in on a Friday and I did not call customer care because my boss was nice enough to let me check out a work vehicle for the weekend. But now I need a second vehicle so I plan on calling Monday morning. What are the chances of being approved for a rental? It just saddens me that I quality control did not notice the loose hose clamps, the brake booster check valve failed in 5 months, and I have to go through so many hoops to attempt to get a replacement vehicle. I know other brand dealerships will offer one if the repair takes more than a day but Ford is just special.
Thanks in advance.
I brought the vehicle in on a Friday and I did not call customer care because my boss was nice enough to let me check out a work vehicle for the weekend. But now I need a second vehicle so I plan on calling Monday morning. What are the chances of being approved for a rental? It just saddens me that I quality control did not notice the loose hose clamps, the brake booster check valve failed in 5 months, and I have to go through so many hoops to attempt to get a replacement vehicle. I know other brand dealerships will offer one if the repair takes more than a day but Ford is just special.
Thanks in advance.