ExPlat
Well-Known Member
- Joined
- October 29, 2016
- Messages
- 294
- Reaction score
- 60
- Location
- AZ
- Year, Model & Trim Level
- 2016 Explorer Platinum
I found this on another forum, it has some good pictures of a new replacement PTU that shows the drain plug:
https://www.fordflex.net/forums/viewtopic.php?f=17&t=17247
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I have a 2016 Platinum and was having some warranty work done at my local rural Ford Dealer when I asked my Service Writer about doing a preventative PTU oil change. He had to look it up, then told me that Ford does not recommend any maintenance to the units in my particular car. So I said I wanted it done anyway and how much would it cost, that stumped him. He walked into the back to talk to the Tech in the garage and came back to announce that this Dealership would NOT change the PTU fluid, the mechanic didn't like doing it and said it wasn't necessary. I was amazed and left wondering if I really trusted this Dealer with any difficult repair on my ExPlat. Apparently this Dealer only has one Tech that knows how this procedure is done and if he doesn't want to do it the customer can look elsewhere.
After that experience I called a trusted repair shop I'd used in the past and told them that PTU story, he could not believe that any Ford Dealership would say that, was astonished. However, he would be happy to do an oil change on the PTU any time I wanted, said 'yeah, it is difficult but we have the expertise and technology to do it'. At least I know where it can be done but I worry about having that service at a non-Ford agency while this vehicle is still on warranty. What if the old fluid comes out with metal shavings or chunks in it?
I plan to start calling a few nearby Ford Dealers and asking this question, hopefully there is one that is brave enough to service the PTU.
Still, it is hard to believe that any Ford Dealership would deny a service to a Ford vehicle if the customer wants it.
https://www.fordflex.net/forums/viewtopic.php?f=17&t=17247
-
I have a 2016 Platinum and was having some warranty work done at my local rural Ford Dealer when I asked my Service Writer about doing a preventative PTU oil change. He had to look it up, then told me that Ford does not recommend any maintenance to the units in my particular car. So I said I wanted it done anyway and how much would it cost, that stumped him. He walked into the back to talk to the Tech in the garage and came back to announce that this Dealership would NOT change the PTU fluid, the mechanic didn't like doing it and said it wasn't necessary. I was amazed and left wondering if I really trusted this Dealer with any difficult repair on my ExPlat. Apparently this Dealer only has one Tech that knows how this procedure is done and if he doesn't want to do it the customer can look elsewhere.
After that experience I called a trusted repair shop I'd used in the past and told them that PTU story, he could not believe that any Ford Dealership would say that, was astonished. However, he would be happy to do an oil change on the PTU any time I wanted, said 'yeah, it is difficult but we have the expertise and technology to do it'. At least I know where it can be done but I worry about having that service at a non-Ford agency while this vehicle is still on warranty. What if the old fluid comes out with metal shavings or chunks in it?
I plan to start calling a few nearby Ford Dealers and asking this question, hopefully there is one that is brave enough to service the PTU.
Still, it is hard to believe that any Ford Dealership would deny a service to a Ford vehicle if the customer wants it.