pghemsmom08
New Member
- Joined
- December 6, 2018
- Messages
- 5
- Reaction score
- 0
- City, State
- Pittsburgh, PA
- Year, Model & Trim Level
- 2013 Explorer XLT
Okay, so this needs to be put out in the open and something needs to be done. I am getting the run around from Ford, and they're "unaware" of any problems. We all know that the PTU seal on multiple Ford models from the last decade are faulty and can cause a potential safety issue. Yes, I'm a female, but I'm not a dummy when it comes to vehicles.
That being said, over the summer (after I left my abusive husband and am now a single mom of 2 kids), I began smelling what I thought was exhaust fumes leaking into the cabin of my Explorer. At this point, it probably had around 50,000 miles on it (so well within power train). When I called my local dealership, they assured me that the smell i was smelling was likely due to the recall from the concern of exhaust fumes leaking into the cabin of the vehicle, and that I had nothing to worry about. Well, how was I supposed to know what diff fluid smells like? So, fast forward about a month (about August), I ended up having issues with the house that I had moved into; the drain stack was leaking raw sewage into the walls and causing black mold to grow into the walls of the home, making myself and my children ill. So unfortunately, the recall that "I had nothing to be concerned about, even despite the smell in the cabin of my vehicle" went to the back burner. Now that I'm settled into my new home and able to focus on getting the recall on my vehicle fixed. And yes, before anyone asks or jumps on me, my normal vehicle maintenance was maintained during this time.
So, I had an appointment scheduled for yesterday, 12/11 to have the recall on my vehicle fixed. Then last Wednesday, 12/5 my car kept seizing when I was braking or accelerating, and I almost wrecked my vehicle multiple times. After ruling out the U joint or drive shaft, we then found the glistening leak on the PTU, and were able to deduce the smell as being diff fluid dripping down onto the exhaust and coming through the cabin. Since the vehicle was not driveable, the next morning, I contacted the Ford dealer, who put me into a rental, and we gingerly drove the vehicle to the dealer that afternoon.
Yesterday, I get a phone call confirming what we suspected the problem to be. While on the phone with the service manager, he confirmed that this is definitely a known issue with multiple Ford models, and he is completely familiar with this problem. But yet there isn't a recall on the problem, or a safety notice?!?!?! My vehicle is now at 65,000 miles, so literally just over powertrain. I asked what can be done, and he said to contact Ford customer service, so I did. 24 hours into this, they're saying it's not their problem, and that there's no "promotions" that I'm eligible for. I'm about at my wits end. I have one child with special needs, and I'm a single mom. I don't know what to do to get this resolved and get Ford to fix THEIR problem that is now costing me close to $2,000.
That being said, over the summer (after I left my abusive husband and am now a single mom of 2 kids), I began smelling what I thought was exhaust fumes leaking into the cabin of my Explorer. At this point, it probably had around 50,000 miles on it (so well within power train). When I called my local dealership, they assured me that the smell i was smelling was likely due to the recall from the concern of exhaust fumes leaking into the cabin of the vehicle, and that I had nothing to worry about. Well, how was I supposed to know what diff fluid smells like? So, fast forward about a month (about August), I ended up having issues with the house that I had moved into; the drain stack was leaking raw sewage into the walls and causing black mold to grow into the walls of the home, making myself and my children ill. So unfortunately, the recall that "I had nothing to be concerned about, even despite the smell in the cabin of my vehicle" went to the back burner. Now that I'm settled into my new home and able to focus on getting the recall on my vehicle fixed. And yes, before anyone asks or jumps on me, my normal vehicle maintenance was maintained during this time.
So, I had an appointment scheduled for yesterday, 12/11 to have the recall on my vehicle fixed. Then last Wednesday, 12/5 my car kept seizing when I was braking or accelerating, and I almost wrecked my vehicle multiple times. After ruling out the U joint or drive shaft, we then found the glistening leak on the PTU, and were able to deduce the smell as being diff fluid dripping down onto the exhaust and coming through the cabin. Since the vehicle was not driveable, the next morning, I contacted the Ford dealer, who put me into a rental, and we gingerly drove the vehicle to the dealer that afternoon.
Yesterday, I get a phone call confirming what we suspected the problem to be. While on the phone with the service manager, he confirmed that this is definitely a known issue with multiple Ford models, and he is completely familiar with this problem. But yet there isn't a recall on the problem, or a safety notice?!?!?! My vehicle is now at 65,000 miles, so literally just over powertrain. I asked what can be done, and he said to contact Ford customer service, so I did. 24 hours into this, they're saying it's not their problem, and that there's no "promotions" that I'm eligible for. I'm about at my wits end. I have one child with special needs, and I'm a single mom. I don't know what to do to get this resolved and get Ford to fix THEIR problem that is now costing me close to $2,000.