Wait. So is it a recall or not? I can't imagine a dealer would not do the work if it is requested by the customer if there is a TSB, however if it is not an official recall (bring every car in made between two dates), the dealer will not be servicing every explorer that comes in without being asked by the customer.
I'm going to request this to be done and I'll let the board know the outcome.
View attachment 165579 View attachment 165578 I took my Explorer in for the 17N03 repair this past summer. I was having no exhaust smells in the car at all but my wife and some friends were very concerened. It took less than three hours. They did make a mess with the glue on the tailgate seal but it was easy to clean up. Here is some photos of the paper work it shows everything they did and the cost.
View attachment 165580
If I read that invoice correctly, there was no charge to the customer. It was covered under warranty.The cost should have been zero, to you anyway. If you had it done at a Ford dealership, they ripped you off. Report them to Ford Corporate and ask for a refund.
If this was an independent shop, Ford will refund you what it cost to do.
If I read that invoice correctly, there was no charge to the customer. It was covered under warranty.
Peter
If I read that invoice correctly, there was no charge to the customer. It was covered under warranty.
Peter
The cost should have been zero, to you anyway. If you had it done at a Ford dealership, they ripped you off. Report them to Ford Corporate and ask for a refund.
If this was an independent shop, Ford will refund you what it cost to do.
Thanks, but it did not cost me anything but a little time. So far my Carbon Monoxide detector has not detected any Carbon Monoxide in my vehicle. As far as contacting Ford Corporate it can’t hurt trying.The cost should have been zero, to you anyway. If you had it done at a Ford dealership, they ripped you off. Report them to Ford Corporate and ask for a refund.
If this was an independent shop, Ford will refund you what it cost to do.
Welcome to the Forum.Looking to get a 2013 Limited 3.5, or a 2012 Highlander Limited. I was leaning towards the Explorer but this exhaust leak has me worried, but I cant find if it affects the 2013 or if its newer ones only?
TIA
I thought it was only Explorers from 2011 Job 1 to 2017 Job Last manufactured in Chicago? Or did it turn out to be a design flaw in the 5th gens?It potentially affects ALL 5th generation Explorers
The notice came out in Oct. 2017 which was before the 2018+ came out. That is why I mentioned "potentially".I thought it was only Explorers from 2011 Job 1 to 2017 Job Last manufactured in Chicago? Or did it turn out to be a design flaw in the 5th gens?
Had the same thing done - not smelling exhaust in cabin now, guess it works, I was pissed that Ford dealer took 3 days for this 1 hr fix and did not even offer a loaner vehicle.
Had the same thing done - not smelling exhaust in cabin now, guess it works, I was pissed that Ford dealer took 3 days for this 1 hr fix and did not even offer a loaner vehicle.