I researched your question and found this information on page 72 of the 2011 Explorer Owners Guide 4th Printing:
“Note: No climate control adjustments will be recognized during remote start operation and none of the climate function indicators will be illuminated while the vehicle is in remote start. Once the ignition is cycled to the on position, the climate control system will return to the previous settings (last ignition-on cycle) and adjustments can be made normally. If the previous setting was off, the climate control system will turn off.
If you previously had any of the following activated: heated seats (if equipped), cooled seats (if equipped), heated mirrors (if equipped), or rear defrost, they will not return to their previous settings (on) when the ignition is turned on and will need to be re-activated if desired.”
I hope that helps! Please let me know if you would like help with after trying that!
In case you don’t have a digital copy, the Owner’s Guide can also be downloaded/printed for free at
www.FordOwner.com > Vehicle Basics > Owner’s Manual and Videos > and selecting 2011 Explorer from the drop down menus.
Cory