Sync Site down/errors?

[darth_hangover]

Awaiting delivery of my new EX this week (I hope) and I went into the Syncmyride.com site today (the site had updated last week indicating that the SYNC software was installed), but now I get the following error when I log in:

"Our system is unable to retrieve your vehicle's information. Please try again later."

Anyone else run into this?

 

[Sgt1411]

Awaiting delivery of my new EX this week (I hope) and I went into the Syncmyride.com site today (the site had updated last week indicating that the SYNC software was installed), but now I get the following error when I log in:

"Our system is unable to retrieve your vehicle's information. Please try again later."

Anyone else run into this?

Yup 2X over the weekend

 

[FordService]

Awaiting delivery of my new EX this week (I hope) and I went into the Syncmyride.com site today (the site had updated last week indicating that the SYNC software was installed), but now I get the following error when I log in:

"Our system is unable to retrieve your vehicle's information. Please try again later."

Anyone else run into this?

I looked into this and found that there is a known website concern that is affecting both the 2011 Ford Edge and the 2011 Ford Explorer. The SYNC web support team has been looking into the issue and hopes to have it resolved soon. I will post back once corrected. Thanks!

Cory

 

[FordService]

Yup 2X over the weekend

I hope this wasn’t an inconvenience for you this weekend. As soon as I get any more info on this, I’ll relay it immediately.

Cory

 

[darth_hangover]

I looked into this and found that there is a known website concern that is affecting both the 2011 Ford Edge and the 2011 Ford Explorer. The SYNC web support team has been looking into the issue and hopes to have it resolved soon. I will post back once corrected. Thanks!

Cory

Cory,

Thanks for keeping us informed!

DH

 

[182RG]

It appears to be back up as of today.

 

[FordService]

Cory,

Thanks for keeping us informed!

DH

You’re welcome; I’m glad I can help keep everyone updated!

Cory

 

[jk60543]

FordCustSrvc - Update PLEASE!

Can someone from the ford team please update me on my status?

I sent a PM and have received no reply.

1FMHK7F85BGA64236

 

[FordService]

Can someone from the ford team please update me on my status?

I sent a PM and have received no reply.

I’m sorry I haven’t had a chance to get to your request yet. My inbox has been overrun with messages recently and I’m working as quickly as possible to reply to each one. Thank you for your patience.

Cory