ForensicSleuth
New Member
- Joined
- July 5, 2011
- Messages
- 9
- Reaction score
- 0
- City, State
- Little Rock, Arkansas
- Year, Model & Trim Level
- 2011 Explorer-Limited 4X4
Reply to Rebecca
Hi Rebecca, Dealer service performed two updates--Service Mgr witnessed all my issues and said he did not know what else to do until Ford came out with fixes--He said he had three other Explorers is same situation. Gave me 800 # at Ford-Dearborn to try to escallate this-- I did--Spoke with Marisol (many times) and was assigned case # 469320981 on 6-9-2011. Lately she is frustrated and said she did not know what to do short of waiting for "Magic Udate" due in mid July (It's now July 21??) Any help or suggestions would be appreciated. Roger
Hi ForensicSlueth!
What did your dealership do when you took it in, just the software updates?
Rebecca
Hi Rebecca, Dealer service performed two updates--Service Mgr witnessed all my issues and said he did not know what else to do until Ford came out with fixes--He said he had three other Explorers is same situation. Gave me 800 # at Ford-Dearborn to try to escallate this-- I did--Spoke with Marisol (many times) and was assigned case # 469320981 on 6-9-2011. Lately she is frustrated and said she did not know what to do short of waiting for "Magic Udate" due in mid July (It's now July 21??) Any help or suggestions would be appreciated. Roger