kd4pwh
Member
- Joined
- August 29, 2012
- Messages
- 20
- Reaction score
- 0
- City, State
- Grayson KY
- Year, Model & Trim Level
- 2016 Explorer Limited 4WD
I took the Ex to the dealer last night.
They called today and said that there were two error codes stored from when the failure happened. An incorrect steering angle code, and a power steering gearbox failure code.
They said that a new rack and pinion is the fix, but it will take 2 - 3 days to get one in. I'm not holding my breath because based on everything I've read here, it'll take about a month.
Also Kimberly from Ford called me to introduce herself as a Customer Service Rep and said she was going to contact the dealer and keep in touch with me to try to get the vehicle back to us asap!
Big thanks again to Cory, Eddie, Kimberly and the rest of the gang at Ford!!
Chris
They called today and said that there were two error codes stored from when the failure happened. An incorrect steering angle code, and a power steering gearbox failure code.
They said that a new rack and pinion is the fix, but it will take 2 - 3 days to get one in. I'm not holding my breath because based on everything I've read here, it'll take about a month.
Also Kimberly from Ford called me to introduce herself as a Customer Service Rep and said she was going to contact the dealer and keep in touch with me to try to get the vehicle back to us asap!
Big thanks again to Cory, Eddie, Kimberly and the rest of the gang at Ford!!
Chris