gvladybug
New Member
- Joined
- March 4, 2013
- Messages
- 5
- Reaction score
- 0
- City, State
- Texas
- Year, Model & Trim Level
- 2013 Explorer XLT
I have a 2013 Explorer XLT which I took delivery Feb 26th. It has less than 1300 miles on it and it has been in the shop 4 times.
Just some background.
I have MFT v3.5.1; Nav Card A4; and my phone I use is an iPhone 4s iOS 6.1.3
Since the day I took delivery of the car the entire Sync system has never worked. I didn't "order" this car but it was not the car I test drove as this car was in transit and had most of the options I wanted along with a few extras -- NAV being one of these extras I could care less about.
My problems are as follows:
* Regularly I get the reboot black screen stating "Performing scheduled system maintenance" when I say regularly; sometimes 2+ times a day (More if I go to the NAV screen)
* Clock resets to Noon randomly
* NAv thinks I'm in Detroit at what I'm guessing is the factory on The American Rd
* Touch screen will lock up and then unfreeze
* Bluetooth Phone used to work; but now it will dial out but they can't hear me
* Sometimes the phone will randomly call the last person I called -- I only know it's doing this when the radio stops and the phone starts ringing
* Backup camera will not come on until the phone is found
* When NAV has worked which is about 3 times it takes FOREVER to calculate the route -- I'm talking about 20 minutes
* Once the radio would not turn off and I had to just turn the volume down; after a "scheduled system maintenance" this seemed to fix itself
* Once it said that voice commands were not supported
Now I've had it in the shop 4 times for a total time of 9 days. Again it has less than 1300 miles on it!
They have said they reset it, said the Nav card was not in (totally not true unless it ejected itself); replaced a cable; replaced the entire sync system
Still my problems continue.....
So I called Ford Customer Care. I paid for a new car that WORKS that does what's advertised and not this LEMON!
I had a Regional Service Manager call me after a week I was able to talk to her today.
She said I should delete my phone from the system and see if this resolves the issues.
I did this and the "scheduled system maintenance" reboot occurred. Then I was back on The American Rd. I thought well that didn't do anything.
After it "found" itself after a couple of minutes and has been working okay since.
Now I can't confirm this has "fixed" the issue as it will need to run a couple of days to be sure, but this is not an acceptable solution.
I bought the car due to bluetooth phone connectivity. I had wanted a Subaru (less electronics) but my husband wanted all the bells and whistles of the Sync system.
Anyone else have these same issues?
I will be sending the Ford Regional Service Manager pictures of what is occurring and such, but this has not been fun and I certainly don't trust this car to work after all the issues I've had and as many times it's been "fixed".
Thx,
GvLadyBug
Just some background.
I have MFT v3.5.1; Nav Card A4; and my phone I use is an iPhone 4s iOS 6.1.3
Since the day I took delivery of the car the entire Sync system has never worked. I didn't "order" this car but it was not the car I test drove as this car was in transit and had most of the options I wanted along with a few extras -- NAV being one of these extras I could care less about.
My problems are as follows:
* Regularly I get the reboot black screen stating "Performing scheduled system maintenance" when I say regularly; sometimes 2+ times a day (More if I go to the NAV screen)
* Clock resets to Noon randomly
* NAv thinks I'm in Detroit at what I'm guessing is the factory on The American Rd
* Touch screen will lock up and then unfreeze
* Bluetooth Phone used to work; but now it will dial out but they can't hear me
* Sometimes the phone will randomly call the last person I called -- I only know it's doing this when the radio stops and the phone starts ringing
* Backup camera will not come on until the phone is found
* When NAV has worked which is about 3 times it takes FOREVER to calculate the route -- I'm talking about 20 minutes
* Once the radio would not turn off and I had to just turn the volume down; after a "scheduled system maintenance" this seemed to fix itself
* Once it said that voice commands were not supported
Now I've had it in the shop 4 times for a total time of 9 days. Again it has less than 1300 miles on it!
They have said they reset it, said the Nav card was not in (totally not true unless it ejected itself); replaced a cable; replaced the entire sync system
Still my problems continue.....
So I called Ford Customer Care. I paid for a new car that WORKS that does what's advertised and not this LEMON!
I had a Regional Service Manager call me after a week I was able to talk to her today.
She said I should delete my phone from the system and see if this resolves the issues.
I did this and the "scheduled system maintenance" reboot occurred. Then I was back on The American Rd. I thought well that didn't do anything.
After it "found" itself after a couple of minutes and has been working okay since.
Now I can't confirm this has "fixed" the issue as it will need to run a couple of days to be sure, but this is not an acceptable solution.
I bought the car due to bluetooth phone connectivity. I had wanted a Subaru (less electronics) but my husband wanted all the bells and whistles of the Sync system.
Anyone else have these same issues?
I will be sending the Ford Regional Service Manager pictures of what is occurring and such, but this has not been fun and I certainly don't trust this car to work after all the issues I've had and as many times it's been "fixed".
Thx,
GvLadyBug