fordmanck
Member
- Joined
- July 11, 2012
- Messages
- 16
- Reaction score
- 0
- City, State
- Seminole, FL
- Year, Model & Trim Level
- 2011 Explorer Limited
Hi Ott23,
The best way for me to get information into the hands of our engineers is through case escalations. This data is valuable to determine trends and to identify solutions; the more information I can get into their hands, the better. I know that multiple service visits are frustrating, but I'm confident that your dealership is doing all they can to assist. If you need additional assistance, you can contact our Customer Relationship Center at 1-800-392-3673.
Crystal
2 years of data isn't enough? I'm in the engineering world, I can pull a trend out of data in about 2 weeks. The thing is, we're just the people that are conversing about it on a public forum. I can promise you there are MANY other people out there that are either having the issue and obviously aren't on a forum discussing it, or don't even realize they have the problem because they live in a dry climate or just plain don't use the back of their vehicle as much as some of us. Class action......