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- 2020 Explorer ST
So I picked up my car today after they did the new TSB 12-8-8 and guess what????? It didn't work, surprised no sad yes. I called the service writer right away and he gave me the ford customer service number I called and they are going to have a regional customer service person call me. I already started the BBB claim and will see how that goes. I am really disappointed because I love my car. I hope there is a fix for this if not I won't be driving a Ford again. What is more frustrating is the dealer doesn't even know of the repairs, if it wasn't for this forum they would be telling me I'm crazy. They have had my car for 2 months total since I purchased it last August.
If you aren't happy with the vehicle, then just lemon law it. more then 30 days out of service and you are normally good to go.