I haven't posted on this issue for sometime....my Explorer has been at the dealer for its 5th week now. The dealer is waiting for a new Panoramic Roof (which is on back order) -why is it that every part is always on backorder? Ford is the
#1 selling car manufacturer in Canada - yet every part is on back order? I would expect this from a much smaller auto manufacturer but not Ford?
Anyways I have 2 leaks - the Roof Rack leak (that 95% of us have) they say has been fixed (it took 3 times to fix) - the problem is they never bothered to give it back to me after the fix as they found another leak with the roof. The leak specialist came back - and determined there was a poor seal with the roof and that was 4 weeks ago. Thats how long my car has sat at the dealer with my interior pretty much all apart.
Every panel in the car has been off to fix one issue or another EXCEPT my dash and my two rear door panels.
I am in the middle of dealing with CAMVAP but because my car was a pre paid lease where 95% of the car was paid for in CASH with only a small amount owing CAMVAP considers my 'lease' as a lease and are only willing to give me 36% of what I paid for in cash for the car. I did a pre paid lease in order to get considerable cash savings (with the obvious intent to purchase at the end of the 2 year lease) and CAMVAP is unwilling to even speak to the Leasing GM at the dealer to see what can be done. So as a consumer with a leaking Explorer that has been in the shop for a total of 7weeks for the 13 months I have owned it - I feel like I am screwed. People that finance cars owe more money than I do with my Explorer.
The dealer is trying to help me out and is in the process of talking to Ford themselves to see what can be done.
Eiether way, this whole ordeal has really turned me off the Product. I have owned 9 cars in 18 years - one even had 456Kms and my old Accord had 270Kms, and my old Probe had 290Kms - none of them ever had a panel off to fix anything with the interior. I have had my Explorer 1.1 years (but really 9months) considering how may days it has sat at the dealer - and every panel has been off over 6-7 times each to fix the leak issues ove the the course of 2 months.
I was really **** about maintaing the car - to the point where I wouldnt even let the dealer wash the car because I was worried about getting the blk glossly door pilllars getting scratched now I don't care.