Supposed to be at the dealership today. Last week they said it hadn't left Illinois...I am ready for this Sport to be here. Lakewood Fordland is apparently changing owners/ name soon.
Good luck on taking delivery of your Sport. Crystal says ours is due at the dealership (Phil Long of Chapel Hills) on the 28th.
Good luck with yours as well. I am getting a "bad weather" explanation as it not there yet. But they are also transitioning management to Larry Miller which means loyal customers may suffer.
My explorer stayed in the rail loading holding lot for 3 weeks in the summer until it was shipped. Left the yard on a Monday afternoon and arrived in the Denver Union Pacific yard on Friday so it took 4 weeks to get it after it was made. Weather between here and Chicago can effect the rail time. Most likely its waiting on enough cars to fill a rail car or cars that are coming to Denver.
Not surprised that Lakewood Fordland is being sold. The current owner has had 5 general managers in the last 3 years. There are a lot of employees there now that came from Larry Miller Dealerships. They have a past reputation that is not very customer friendly that they have tried to change but old habits are hard to break and overcome. A new owner may be what they need. Talking to my salesman he told me the current GM would only order mostly black vehicles and most customers did not want a black car color especially in the explorer. They should listen to customers more on what they want and they would do better.
Hope everyone gets there explorers soon so you can enjoy them.
Figured you had yours by now torquexp. Sorry to hear it is delayed again. Our expected arrival date was also changed; it is now December 5th which is 4 weeks after build date. On Nov 17th I was told it was in Indiana; on the 21st I was told it was in Nebraska. Wouldn't be surprised if the real answer is that it is still in Chicago!
Fair enough. I'll accept that it may be something that Ford doesn't control, but in that case they should be more forthcoming with the customer. The dealer said 6 to 8 weeks when I placed the order and it looks like that window will not be met. I'm from the old school, I expect the truth which is what I got when I placed previous orders with Jaguar and Chrysler.
I think the expression is to under promise and over deliver to customers.
Hadn't heard that expression before, but I think you are right.
Definitely how it should be done. COEXSPORT, hope yours comes before next Friday! Have a great holiday weekend.
Thanks torquexp. Dealer just called and said he thinks it is in the railyard in Denver and he is trying to see if it has been loaded on a transporter. Guess I'll know for sure when I get a call to pick it up. You have a great Thanksgiving also.
That sounds like very good news COEXSPORT! Hopefully you will have your new ride by the end of this week!
Happy Thanksgiving!
