I think you meant this for 16 Sport. He is the one having issues. Read his other posts titled 2016 Sport Misfire Issue after mods to get some background.
https://www.explorerforum.com/forums/showthread.php?t=436120&page=2
I would like to know what Shawn's thoughts are on 16 Sports issues, but I hope that both he and Livernois will keep it civil on here. I think the problem with Livernois's responses in the other post is that they are coming from someone who doesn't do the tuning.
I wish LMS would help educate the user instead of just saying that there is no way any of us can possibly understand what their magic black box does. At least this is how I felt when reading some responses. Sorry.
Now, i may very well have to go with LMS if I am ready to buy before SCT catches up. I am not trying to get every possible bit of performace out of my wife's SUV, so in my case the "oatmeal" tune should be okay as long as it errors on the safe side. CA 91 octane is just not the best fuel out there.
16 Sport and anyone heavily modifying should definitely have datalogging at the drag strip.
As much as we always want our customers to be educated, the problem here is that to datalog these vehicles properly (meaning actually logging the parameters that are required for proper calibration development) there is no cost effective way to do this at this time. The proper hardware pieces are quite expensive. So it's less about not wanting to help, and more about only wanting to help if it's the right way.
Unfortunately all of the datalogging back and forth is usually because someone isn't adjusting the right parameters, so they found something that somewhat, sort of does what they want it to do, but since they are adjusting only one piece of the puzzle, they don't get consistent results.
Understanding the logic in the ECM is the only way to properly calibrate these vehicles, and unfortunately you just can't do that while only having access to less than 10% of what's actually in the ECM in the first place.
Now, none of this helps the customer in this thread, which is something we definitely care about doing. While we have been through the calibration nose to tail, we want to do an update to move the truck to a newer strategy that does feature some improvements right from Ford, and then of course meld with our performance updates as well.
This is our viewpoint on it, when you have as many of these tunes out in the field as we do, and only 1 issue from one car, you have to do your best to weed through what the actual cause is. Unfortunately, even just removing the tune and saying it goes away doesn't mean there isn't an issue still at hand.
Think of it like having a fractured arm, you might not notice the pain when you aren't using your arm a certain way, but use it another way and it's unbearable. Avoiding the way that causes pain does not mean the problem is gone. And this is very much similar. removing the tune might avoid the symptom, but the issue can still be there.
Now, as for the beating of chests going on in this thread:
We never set out to set the world on fire, but so many times our reliable, proven tunes just happen to set records. Of course we aren't going to complain when this happens, and we'd be fools not to promote it. But we NEVER, will push a customer's car for our own glory. That's why you never hear stories of us blowing up cars we tune either.
We have a very specific focus on our tuning, and that is always power without sacrificing reliability. Could we do a tune that makes more power while having tradeoffs? Absolutely. But that is very shortsighted. There aren't many companies that can say their name has been in the industry for 2 years, let alone more than 65 years, and because of that, we become a big target.
It's something we are used to, and we know comes with being on the top. Everyone feels the need to compare themselves to the best. We always appreciate the business other tuners supply us with indirectly. Our engine department has never been busier. And it allows us to have an amazing amount of insight into the true happenings in the industry because we do more than just tuning.
I think these is the often overlooked benefit with us, that we do more than just tuning. We understand from developing, installing, and testing parts in house how they can impact a vehicle. Something you just don't get a full appreciation for sitting behind a computer.
That being said, everyone has to make the decision that makes sense to them. We offer a solution that we know, and have confidence in the results from the word go. We don't ask customer's to do work for us, instead we do it for them. This means going and datalogging out own vehicles. Not sending them out to risk life and licence to do it for us. But because this challenges the establishment, people are reluctant to think it works, even if the results prove time and time again that they do.
At the end of the day, only one thing matters to us, that our customer's are happy with the products and service we provide. When someone isn't satisfied, we want to do what we can, whether we are the issue, or not.
This isnt 2002 when the dyno ruled. Welcome to 2010 plus. 
