Giving credit where credit is due

[wannadrag]

Ford, Keysha, from this forum as a ford representative, and Leroy a customer care specialist at Ford stepped up to the plate and took care of some cosmetic issues that I had with my 2014 explorer that was 4000 miles out of the 36000 mile warranty. I had purchased an ESP from ford that does not cover these items. I, while waiting for the toe link recall parts to become available was waiting to take care of all of these issues at one time.
I had mistakenly thought that the ESP covered cosmetic items. It does not.
The dealer that was servicing the recall did not want to or could not take care of me as I had hoped.
After PMing Crystal, I was greeted by Keysha who gave me a case #, and was contacted by Leroy this morning advising me that Ford would indeed take care of the items. All I had to pay was tax.( and my ESP deductible)
After dealing with a lemon law return in 2013, I purchased this 2014 new and have only had to do oil changes and windshield wiper fluid, truly a great new car experience.
I simply wanted to say Thank You to those involved in making me a happy and return customer, and to remind members and guests on this forum of how lucky we are to own fords, that have such a strong internet presence and the desire to make things right.

 

[FordService]

Ford, Deysha, from this forum as a ford representative, and Leroy a customer care specialist at Ford stepped up to the plate and took care of some cosmetic issues that I had with my 2014 explorer that was 4000 miles out of the 36000 mile warranty. I had purchased an ESP from ford that does not cover these items. I, while waiting for the toe link recall parts to become available was waiting to take care of all of these issues at one time.
I had mistakenly thought that the ESP covered cosmetic items. It does not.
The dealer that was servicing the recall did not want to or could not take care of me as I had hoped.
After PMing Crystal, I was greeted by Deysha who gave me a case #, and was contacted by Leroy this morning advising me that Ford would indeed take care of the items. All I had to pay was tax.( and my ESP deductible)
After dealing with a lemon law return in 2013, I purchased this 2014 new and have only had to do oil changes and windshield wiper fluid, truly a great new car experience.
I simply wanted to say Thank You to those involved in making me a happy and return customer, and to remind members and guests on this forum of how lucky we are to own fords, that have such a strong internet presence and the desire to make things right.

Thank you for the kind words and you’re very welcome, wannadrag!! They’re really appreciated!

Deysha

 

[expoman55]

I for one think this is AWESOME! Anytime we buy something we know there could be and likely will be some issue large or small It isnt whether there will be it is only and most importantly HOW it is handled that truly makes the difference.

Congrats Deysha!! I love it when great customer service is recognized.

 

[fyrfyter612]

You're a lucky one. Try getting any aluminum corrosion taken care of....ain't gonna happen. The 2004 I had suffered from aluminum corrosion on the hood and my current 2013 has aluminum corrosion located at hood and lift gate. You'd figure that since there's an ongoing problem with aluminum corrosion from at least 2004 on they would make a change in their manufacturing process....but nope. I called Ford about the corrosion on both my old 2004 and my current 2013 and in both cases I was told the all too familiar...sorry about your luck. What a shame a $43k vehicle will only go approx 3 years before the aluminum starts corroding and the paint bubbles. And they expect the all aluminum F-150s to last?.....I have a feeling it won't be long until they start doing the same thing....and I'm guessing the owners that will call then can expect the same answer I have gotten....as well as many others I'm assuming. Whatever happened to standing behind something that has been an ongoing problem in the manufacturing process for at least 10 yrs now?? Here's an idea...take care of the customers and realize there's a manufacturing flaw...and fix it.