DeLeSaAZ
Beasley, the chauffeur of my previous Edge.
- Joined
- December 18, 2016
- Messages
- 125
- Reaction score
- 15
- Location
- Phoenix AZ Metro Area
- City, State
- Queen Creek, AZ
- Year, Model & Trim Level
- 2016 Explorer Limited
I recently took my car into the dealer for regular maintenance (oil change, etc) and to have a door seal replaced that my dog tore up getting out of the car and to have that exhaust service done there was a bulletin about (not a recall).
San Tan Ford called me the next day (I did a night-drop) and said I had both an oil AND transmission fluid leak and they would have to drop the transmission to fix (either one or the other or both), and that it would take a week to fix. They offered to set up a rental (is that normal? A rental instead of a loaner?) but I'm on Disability and rarely drive (10k miles in 2.5 years!) so I didn't need a replacement - and said that both leaks would be covered by my ESP (that's why I buy them - ONLINE - with the big discount!). They also said they wouldn't charge me labor on the door seal replacement AND they'd replace the battery in my remote for free (BONUS!).
One week later, I got the car back. For "The Works" oil change package and door seal, I paid about $225 or so - all the rest was covered (the exhaust thing by Ford, the leak repairs by ESP).
Aside from the obviously new door seal, the only difference I noticed was a Sync update (it leaves the driver's side seat on A/C when I start the car - even if I hadn't used it before)
So, 2 questions. How can I have an oil and transmission fluid leak without noticing such a thing? My car is parked in my driveway for maybe 5 days of the week without moving - and there are no fluid-leak stains on the driveway. Second question is, how exactly does an ESP work at the dealer? I'm not doubting there were leaks (even though I never noticed them) - I'm just curious exactly how the dealer is reimbursed. Does the Ford ESP pay the dealer - or do they eat the repair? If they have to eat the cost, I wouldn't think they'd want to voluntarily fix something that I didn't mention - so they must get paid for their labor by the ESP (or Ford)? Actually, 3 questions - not that I'm complaining, but why would they offer to install the door seal and remote battery for no labor charge?
San Tan Ford called me the next day (I did a night-drop) and said I had both an oil AND transmission fluid leak and they would have to drop the transmission to fix (either one or the other or both), and that it would take a week to fix. They offered to set up a rental (is that normal? A rental instead of a loaner?) but I'm on Disability and rarely drive (10k miles in 2.5 years!) so I didn't need a replacement - and said that both leaks would be covered by my ESP (that's why I buy them - ONLINE - with the big discount!). They also said they wouldn't charge me labor on the door seal replacement AND they'd replace the battery in my remote for free (BONUS!).
One week later, I got the car back. For "The Works" oil change package and door seal, I paid about $225 or so - all the rest was covered (the exhaust thing by Ford, the leak repairs by ESP).
Aside from the obviously new door seal, the only difference I noticed was a Sync update (it leaves the driver's side seat on A/C when I start the car - even if I hadn't used it before)
So, 2 questions. How can I have an oil and transmission fluid leak without noticing such a thing? My car is parked in my driveway for maybe 5 days of the week without moving - and there are no fluid-leak stains on the driveway. Second question is, how exactly does an ESP work at the dealer? I'm not doubting there were leaks (even though I never noticed them) - I'm just curious exactly how the dealer is reimbursed. Does the Ford ESP pay the dealer - or do they eat the repair? If they have to eat the cost, I wouldn't think they'd want to voluntarily fix something that I didn't mention - so they must get paid for their labor by the ESP (or Ford)? Actually, 3 questions - not that I'm complaining, but why would they offer to install the door seal and remote battery for no labor charge?