Jim Norton
New Member
- Joined
- May 13, 2018
- Messages
- 6
- Reaction score
- 1
- Location
- Huntsville, Alabama
- City, State
- Madison
- Year, Model & Trim Level
- 2016 Explorer XLT
My wife's 2016 Explorer has been leaking transmission fluid from the transmission cooler in small quantities to the point of the transmission slipping.
I took the vehicle in for repair under the 5 yr/50,000 mile powertrain warranty. But to my surprise Ford states "the leak is caused by an air conditioner part which is only covered by the 3 yr/30,000 mile warranty." They can't repair under warranty. What?!
I then knowingly ask if the transmission fluid leaks out without repair will the powertrain fail? Ford's response "yes."
Long story short we are currently in our 5th week of attempting repair and are now in dispute. Our local Firestone could have repaired this in a day. Any ideas? Thanks.
I took the vehicle in for repair under the 5 yr/50,000 mile powertrain warranty. But to my surprise Ford states "the leak is caused by an air conditioner part which is only covered by the 3 yr/30,000 mile warranty." They can't repair under warranty. What?!
I then knowingly ask if the transmission fluid leaks out without repair will the powertrain fail? Ford's response "yes."
Long story short we are currently in our 5th week of attempting repair and are now in dispute. Our local Firestone could have repaired this in a day. Any ideas? Thanks.