ncsuengineer256
Active Member
- Joined
- July 10, 2017
- Messages
- 63
- Reaction score
- 7
- Year, Model & Trim Level
- 2014 Explorer Limited
So I had this recall completed. Prior to the recall I just put 4 new tires on and had a 4 wheel alignment done. The vehicle felt great, straight, and planted. After the recall the rear end was wandering and when hitting a bump the rear end would seem to skip/hop. I don’t have much confidence in the shop so I got under and checked. They didn’t even torque the tow link nuts, they were less than finger tight. I also believe the car is riding a little higher in the rear making me think they didn’t measure the ride height prior to the work or didn’t bother putting it back to specs. I measured a buddy’s Explorer and his rides 1/2-3/4 inch lower in the rear. Does anyone know the stock ride height specifications for a 5th gen 2014 Ford Explorer awd limited? And find them anywhere. The suspension didn’t feel nearly as plus making me think the higher ride height might be contribution plus a lack of alignment, etc.
When I got home from getting the recall done on my 2014, I slid under and noticed that on one side the jam (check) nut wasn't tightened at all. I called the dealership and told them about it and had to drive all the way back over. I asked for a free 4 wheel alignment as a concession and the service manager agreed to it. Couple of days later, a lady from the dealership called and apologized and offered free oil change and tire rotation. In your case, it sounds like they didn't set the ride height adjustment correctly as well. I'd ask for a 4 wheel alignment at no charge at a minimum as a concession for the shoddy work.