BOTTOM LINE UP FRONT: Unless you're Hades bent on getting a Ford product, in particular an Explorer, I would recommend giving due diligence to seriously examining other makes.
I have a 2017 Platinum. Recently read an article that reviewed and compared a similarly equipped Explorer, Kia (Telluride), and Hundai (Palisade). Synopsis was if you want a sporty vehicle in terms of acceleration and handling, get the Ford. If you want a superior interior and infotainment package, don't get the Ford. I have not personally reviewed or tested either of the other 2 vehicles, but would say overall, I'm guessing there might be something to this review. I'm a 3rd generation Ford person and have never really shopped around for that reason and started both our kids on Ford's. They have since both bailed to other makes, primarily because of what the review points out. Our son works in IT, so he is keenly aware of of the infotainment short comings plus he's part of that generation that WILL buy a vehicle because it has a nicer interface for the infotainment system despite possible shortcomings of the vehicles main purpose being for getting from point A to B. I will say I love my 2003 F250 and 1963 Falcon immensely, but when the time comes to replace the Explorer, we'll seriously take a look around. BTW, I think the reviewers compared going from the Ford interior to the other 2 as analogous with going from a Motel 6 to a Hilton.
As tested, the Ford was still 3/36K warranty while the others are 10/100K. Never understood why Ford hasn't offered a better package in that department, specifically matching other manufacturers 10/100K. I shouldn't have to buy an ESP for a vehicle that stickers for over $50K.
Seats - we wound up with the Platinum package 100% because of the seats. We're both wide bottomed and the wider seat allows us to easily fit without sitting on part of the seat frame in the less wide model's bolsters (the sides). After logging a few thousand hours sitting on basically a metal topped pan in a jet's ejection seat, I didn't particularly want to sit on metal again with the "non fancy" version of seats. We both find the seats extremely comfortable. Don't know about the 2020 versions. I will also say if you use the vehicle for long trips that I'd define as over 3-4 hours before stopping to refuel, the massage feature isn't horrible, but not sure it's worth the money. Many other things I'd rather have in the interior. Simple things like quality carpeting and floor mats (might also help with the sound/noise). The bottom massage is better than the lumbar/back portion. Again, sitting in a jet on ocean crossings or long desert missions over 8-10 hours where you basically can't move, we "invented" things like this Ford massaging seat to keep the blood flowing in our extremities.
On the wish list for most makes, I'm not sure when we'll see the main infotainment systems move to where current instrument clusters are and eventually to heads up displays like a few makes/models have. Our system locks out several features once the car is in motion for safety reasons which I'm sure have been driven by legal scenarios. If Ford along with other makers were
really concerned about safety, they'd get rid of what I call the frustration factor with infotainment which is a massive contributor to distracted driving. Comparing my systems nav mech and voice commands to commercial off the shelf systems like Google makes it extremely easy to see what is possible with today's tech. I've said at present, I'd buy a vehicle with a giant, laptop PC sized screen mounted where most infotainment screens are if it only functioned as a repeater for my phone.
Sorry about the rambling. I don't get on here very often, so usually have a lot to say when I do post.
Happy upcoming Vet's Day!