conditioner

So I recently had my 2018 Platinum Explorer detailed by pretty reputable guys (I've used them in the past) but apparently they didn't use whatever specific matte finish leather interior cleaner/conditioner (and just a regular one). The interior is gray as well. Now the matte finish is this lack...

My 2007 Explorer has difficulty switching from the heater to the air conditioner, and vice versa. When going from one temp to the other, I start hearing a "clicking" in the dash. Normally the speed and volume of the clicking (anywhere from a "tap" to a "thump") relate to the level of air I'm...