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2011 Explorer. Sync issues.

Discussion in 'Stock 2011 - 2019 Ford Explorer Discussion' started by Glenc, July 18, 2011.

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    1. Glenc

      Glenc New Member

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      City, State:
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      Year, Model & Trim Level:
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      Okay, I do not want to be known as a complainer... However, The only reason that I am on this forum is because my 2011 Explorer has had many problems with the Sync. I notice that most of you all do as well. Now the Sync has gone black, nothing at all on the screen. Looking for an easy fix.
      Any suggestions??
       
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    3. waskly

      waskly Well-Known Member

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      get it updated at the dealer
       
    4. BrooklynBay

      BrooklynBay Moderator & long time member. Staff Member Moderator Elite Explorer

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      Welcome to this forum! I've moved your thread into the stock 2011 section.
       
    5. Vic

      Vic Active Member

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      Pull the fuse, wait a bit, and replace the fuse.

      Then wait until July 20 or 21st to learn more about the release of the latest version 2.11, which will be a dealer installed update.
       
    6. FordIVTteam

      FordIVTteam Official Ford Rep

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      Hi Glenc!

      Do you still have a black screen on your MyFord Touch? If so, I suggest doing a fuse pull like Vic suggested, or take your Explorer to a dealership to have them look at it.

      To do the fuse pull, follow the below steps:
      • Turn your vehicle of.
      • Locate fuse 29.
      • Pull the fuse and leave it our for 3-5 minutes.
      • Plug the fuse back in and let sit for about a minute.
      • Turn vehicle back on and let sit for another 3-5 minutes before touching anything on the screen or steering wheel controls.

      You can then use your MFT as normal as long as the screen comes back on. If it doesn't come back on, please visit your dealership for further troubleshooting.

      Rebecca
       

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