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2012 Power Third Row Quit Working

Discussion in 'Stock 2011 - 2019 Ford Explorer Discussion' started by MikeFreas, May 14, 2016.

^^Searches ExplorerForum.com^^





  1. MikeFreas

    MikeFreas Active Member

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    City, State:
    VA Beach VA
    Year, Model & Trim Level:
    2012
    Not sure what the deal is with my third row but I can't get them to the "normal" position. When you press the normal button they stow only. The fold and stow buttons work normally. Any ideas?
     
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  3. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    Ottawa, Ontario area
    Year, Model & Trim Level:
    2017 Explorer Platinum
    Callsign:
    VE3
    Hi Mike. Did you by any chance have them 'obstructed' any time when they were moving? I had it happen once and found that one of them became dislodged from some part under the seat that moves them. It happened a few years ago so I can't recall exactly what it was. Did you try this with the engine running? I've noticed that the seats sometimes reacted differently if the engine was off.

    Peter
     
  4. Jungle1943

    Jungle1943 New Member

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    City, State:
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    Year, Model & Trim Level:
    '11 Limited
    My seat was broken, the dealer replaced the motor, and several other parts that broke, but the seat is stuck in a V, and according to the dealer, the seat needs to be reprogrammed. But Ford wont give the software upgrade to the dealer? Anyone hear of such a thing? The dealer has had my car for over 3 weeks now, and the dealer says he's at the mercy of the Ford software department. I asked him if there was anyone I could call at Ford to move this along, he didnt think ther was.

    Anyone got ideas?
     
  5. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    Never heard about this "software" thing. I sometimes had issues with the 3rd row power seats in my 2011 and it was usually if I used them without the engine running. Weak battery perhaps. Once I started the motor I was able to get the seats back in sync. Sometimes I had to do one at a time. There were a couple times one of the seats would stop in the 'V' position but playing around with it eventually got it back to normal. I see no reason to have the dealer keep it. Why not just pick it up and have them call when this "software" comes in?

    Peter
     
  6. Roots

    Roots New Member

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    2012 Explorer Ltd
    I'm having the same issue. its annoying. I'm thinking it might be the module.
     
  7. Jungle1943

    Jungle1943 New Member

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    Update to this issue:
    There was a position sensor in the seat that had burned out, so the seats didn't know what position they were in. They had to troubleshoot the issue with Ford engineering to discover that, and that was the main cause of delay. Apparently getting any Ford engineers to respond to a call from dealership is very difficult. Reason I didn't take the car back was that the ENTIRE back third of the car was dismantled and sitting in the shop. They gave me a loaner for the duration (6 weeks) so I didn't really care how long it took to fix, as long as I had a car to drive. 2017 Escape, didn't like that at all, but another story for another day. BTW, the repair was over $2,000, so I make triple sure that my seats are clear of any obstacles. I am considering putting a lockout switch on the power seat button so it can't be activated accidentally.

    Update to the update:
    The passenger side seat stopped working. Took back to the shop, again they were waiting for Ford engineering to call them (still waiting, as they never called me back). But, the techs were dogged in their determination and solved the problem, and havent had an issue since. Also, the dealer changed the oil gratis as a courtesy for having to bring the car in again. Thumbs up to Fox Ford in Chicago for taking care of the problem, thumbs down to Ford Engineering for being unresponsive to dealer, and ultimately customer, requests for diagnostic help
     
  8. Roots

    Roots New Member

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    City, State:
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    Year, Model & Trim Level:
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    Thank you for the info. I didnt know the system had a positioning sensor. $2,000 is a bit much. i wonder what they had to do to get to the sensor.
     

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