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2013 Explorer - Left Information Display - White with black lines

Discussion in '2011-2016 My Ford Touch / In Vehicle Technology' started by Mean_Dean, June 11, 2018.

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    1. Mean_Dean

      Mean_Dean New Member

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      Got in my 2013 Explorer on Saturday morning to go somewhere and the display on the left side of the speedo looks like this...
      [​IMG]display by Dean Smith, on Flickr

      Tried removing the battery cable for 20 minutes to reset/reboot the system with no luck. Anyone ever seen this?
       
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    3. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      Welcome to the Forum Dean.:wave:
      This issue has not come up before but judging by that picture I would guess that you will require a new Information Display. Looking at the parts site, it looks like you may have to replace the entire cluster. AutoNation Ford White Bear Lake | Parts & Accessories

      Peter
       
      Last edited: June 12, 2018
    4. Jon M

      Jon M Elite Explorer

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      They're less than 1/2 the price on eBay. You'll need to figure out what the correct part number is for yours based on your VIN, as there are several depending on features/trim level.
       
    5. Mean_Dean

      Mean_Dean New Member

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      Thanks, it is at the dealer now having "diags" run on it. They've never seen this one either.
       
    6. Mean_Dean

      Mean_Dean New Member

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      Dealer says short in the panel, wants $1,100 to replace part and labor. Found one pulled from a wrecked 2013 on ebay. Will it be just plug and play? Mileage comes from the ECU correct?
       
    7. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      Not sure about the mileage issue but it seems there are 5 different clusters for the 2013 Explorer. AutoNation Ford White Bear Lake | Parts & Accessories

      Peter
       
    8. jmr061

      jmr061 Well-Known Member

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      Mileage is stored in the cluster.
       
    9. jmr061

      jmr061 Well-Known Member

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    10. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      It appears the only fix is to replace the entire cluster according to the above posts.
      Please add your 2013 and trim level to your profile if you no longer have the 2005 or add it to a signature. Thanks.

      Peter
       
    11. sarabyrd

      sarabyrd New Member

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      Mine just went blank the other day. No white lines but the screen has no info. Just the left screen and it has a faint glow like it is on, but nothing else. Did you get yours fixed? Also, what about the mileage??? Any help is much appreciated. I'm already bad enough about running out of gas.
       
    12. sarabyrd

      sarabyrd New Member

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      Oh, and I have a 13' explorer now. Not an 05'. Need to update my profile.
       
    13. sarabyrd

      sarabyrd New Member

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      Thanks. That's what I'm looking at doing. Do you know how to find out what part number I need using my vin?
       
    14. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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    15. Mean_Dean

      Mean_Dean New Member

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      I did get mine fixed, I.E. replaced the cluster and programmed the mileage at the dealer. I had about 88K on it when it went out.

      I discovered that even though I couldn't read the display it was still working, when I hooked up my boat and put it in reverse the sensors went nuts as usual and I was able to down arrow once and press enter to turn the sensors off and stop the beeping.
       
    16. sarabyrd

      sarabyrd New Member

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      Did you fix it yourself and have the dealer program it or did they do it all? If so, how much did you pay? AND, sorry for the questions, is there going to be an odometer issues listed on your carfax from the dealer???
       
    17. jmr061

      jmr061 Well-Known Member

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      You might be able to get away with getting a "junker" unit and swapping your main board which contains the mileage, etc.
       

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