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2013 Radio will turn on but no sound, sound works for CD and other media

Discussion in 'Tips and Technical Info posted by Technician's' started by Rhonda Williams, January 8, 2019.

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    1. Rhonda Williams

      Rhonda Williams New Member

      January 8, 2019
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      City, State:
      Rockmart, Georgia
      Year, Model & Trim Level:
      2013 Ford Explorer 4D XLT
      I have a 2013 Ford Explorer, my husband installed a remote start but it wouldn't work with our key fobs. Got a new key fob and can't get it to program.

      Now, my radio will turn on but there is NO sound. I have sound while playing a CD, using Bluetooth, using my phone and anything else that makes sound, just not the radio.

      We've tried unplugging the battery for five minutes. I've tried a master reset and turning the car off and on several times.

      Any advice would be greatly appreciated!!

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