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Dealership won't upgrade Sync software

Discussion in 'Explorer Audio & Navigation' started by clarkkent93, December 23, 2016.

^^Searches ExplorerForum.com^^





  1. clarkkent93

    clarkkent93 New Member

    Joined:
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    City, State:
    CHEBOYGAN
    Year, Model & Trim Level:
    2015 Explorer LTD
    I just bought a 2015 Ford Explorer this week with a Sync version of 3.7.11. I'd like to add the new A7 nav card but after reading online I need the latest Sync version to be able to use it (hopefully I read it right). I asked them to update to the latest (3.10) and was told that it's their policy that if nothing is wrong with the version installed, they won't install any of the updates.

    Does that even sound correct? Should I try a different Ford Service center and see if they will upgrade for me?

    Thanks
     
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  3. FordIVTteam

    FordIVTteam Official Ford Rep

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    City, State:
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    Hey clarkkent93,

    If you have the 12M02 warranty, this covers any software updates whether there's an issue or not. If you're not sure, feel free to PM the VIN and I can look into this for you.

    Cara
     
  4. clarkkent93

    clarkkent93 New Member

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    Year, Model & Trim Level:
    2015 Explorer LTD
    I sent a PM or conversation (whatever it's called) with the VIN. Thanks for your help.
     
  5. FordIVTteam

    FordIVTteam Official Ford Rep

    Joined:
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    Check your PMs. I replied to your message. :)

    Cara
     

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