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Explorer A-Pillar Rattle/Noise

Discussion in 'Stock 2011 - 2019 Ford Explorer Discussion' started by scottfmc, February 9, 2011.

^^Searches ExplorerForum.com^^





  1. 2011redexplorer

    2011redexplorer New Member

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    A-pillar Applique

    Visited a new Dealership to have work on the A-pillar Buzz . After three attempts by to fix the problem with no positive results other than a dented rear door and six trips to the Original Dealer I said enough is enough and moved on. This A-pillar design by Ford is Crap! and is a repair every six months after the warranty runs out all I have to look forward to in the future. Ford why don't you get your act together!
     
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  3. sumzxr7

    sumzxr7 Member

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    I was going to take mine in for the same thing but i think ive given up on it (trying to fix it) for fears that it may become worse or the pillar may come off (for whatever) reason because it was never put back on correctly. I have just learned to live with it..
     
  4. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    As indicated in my PM, I have moved your thread to this existing one on the same issue.
    Also, there have been instances where this noise has not come from the 'A' pillar but from the black plastic cowl that runs the length of the outside part of the windshield. This appears to be a more common problem lately although the early models were predisposed to the 'A' pillar issue. You can try taping the cowl down and then see if that fixes the issue. Good luck.

    Peter
     
  5. 2011redexplorer

    2011redexplorer New Member

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    Contact information for Fordservice Canada

    Peter could you inform me how to contact Ford Service Canada
     
  6. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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  7. 2011redexplorer

    2011redexplorer New Member

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  8. rudylyon57

    rudylyon57 New Member

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    Not sure if this helps but I also had an issue with the plastic caps that cover the luggage rack ends being loose and able to vibrate. I never had Ford Service work on the caps as I just stuck a plastic shim along the side to tighten them and the noise disappeared. In retrospect, they actually created more noise than the A-pillar trim!
     
  9. Sgt1411

    Sgt1411 Elite Explorer

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    I think a big part of this issue is that the dealers really dont know how to implement the correct fix that the Ford Engineers have figured out.

    I know from 11MY to 13MY they filled the A pillar with foam, changed the attachment process to something stronger. I wonder how many dealers do it correctly now.
     
  10. fjc2

    fjc2 Elite Explorer

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    Did they correct this problem for 2014 models, or is it something I'll have to worry about when I get mine?
     
  11. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    Welcome to the Forum fjc2.:wavey:
    I don't think I've read any issues with the 'A' pillar noise on the 2014 models.
    The majority of these cases where this item flew off were the result of improper re-installs after having the TSB carried out. Initially the service personnel were reusing the plastic clips even though some were damaged during the removal. Ford then sent new clips as part of the replacement package.

    Peter
     
  12. fjc2

    fjc2 Elite Explorer

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    Thanks! My Explorer Sport is being built in January, I didn't want to have to worry about that already. :thumbsup:
     
  13. FordServiceCA

    FordServiceCA Official Ford Rep

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    Hi 2011redexplorer,

    Please send me the odometer reading on your Explorer and I'll assess the next step. :)

    Bianca
     
  14. FordServiceCA

    FordServiceCA Official Ford Rep

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    Hi sumzxr,

    Please send me your VIN, odometer reading, full name, best daytime phone number, and servicing dealer via PM so I can look into this for you.

    Bianca
     
  15. 2011redexplorer

    2011redexplorer New Member

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    another mess

    Went to the new dealership with copy of TSB in hand didn't want to see it they looked at my vehicle and ordered a new part a week later took my vehicle back and waited.After a two hour wait they came and said they had ordered the wrong part and would need to order new part. When I went to the to the vehicle low and behold the plastic trim has been removed from the door post, some dealership when the A-pillar gets moved to the door post.
     
  16. skripo

    skripo New Member

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    Why is his case different from mine? Why didn't you help me?
     
  17. skripo

    skripo New Member

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    Check my thread, you are not alone.

    http://www.explorerforum.com/forums/showthread.php?t=398338
     
  18. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    See post 925 where Crystal from FordService did ask you to provide the same details and you said it was looked after. Bianca from FordServiceCA looks after the Canadian customers.

    Peter
     
  19. Jeff G

    Jeff G New Member

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    Dash Vibration at Highway Speeds

    I have a new explorer, 10K miles. I get an annoying vibration, low rumble in the dash at 70 mph and faster, highway speeds. My wife and I cannot pinpoint the location other than somewhere in the middle under the speaker. Has anybody else had this problem? I'm going to take to the dealer but would like to know what other solutions to this or similar problems have been. Other than this noise, I am very pleased with this car. I bought it to replace my older one.

    Thanks for any help.
    Jeff G
     
  20. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    Welcome to the Forum Jeff G.:wavey:
    I don't recall reading any posts about your particular issue although there are reports of various squeaks and rattles in other places. You're doing the right thing by going back to the dealer.
    It would also be very helpful if you added the model of your Explorer to your profile so that it appears in the margin when you post.
    Good luck.

    Peter
     
  21. newton294

    newton294 New Member

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    I have the same vibration from the center dash area and from the driver side door panel. 2013 FE Ltd 12K miles. Will be taking it in to the dealer soon.
     

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