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Explorer Navigation Tracking Problem

Discussion in '2011-2016 My Ford Touch / In Vehicle Technology' started by rx7rules, September 3, 2011.

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  1. MeDiCX

    MeDiCX New Member

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    I had the GPS issue on my Sport. My dealer did an update back in June. 25,000 miles later and the issue has not recurred.

    The OEM Hankook rubbers do suck something fierce! I went to a Yokohama Parada Spec-X tire. Absolutely love them! They're so much quieter and handle great in this nasty WI winter :)
     
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  3. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    I had those same tires put on about 2 hours after I picked up the Explorer from the dealer. Use the BFG Winter Slalom tires in Winter time.

    Peter
     
  4. TCFD36

    TCFD36 New Member

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    FYI, for those with the tracking issue with GPS. Went to Mt Brydges ford, tech knew right away what the problem was... he replaced the gps module the next day and I have not had any problems since. That was about 3 weeks ago.
     
  5. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    That is interesting since some of the tracking problems didn't occur until some members installed Winter wheels/tires of a slightly different size. I could see replacing the module if the tracking was off all the time but not if it was due to changing wheels. Was your GPS off all the time or because of a wheel change?

    Peter (ex Londoner)
     
  6. vfral1

    vfral1 Active Member

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    I've never changed my tires and have had plenty of trouble with the gps.
     
  7. TCFD36

    TCFD36 New Member

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    Not sure, but I do have winter tires on now. Wonder if it will get screwed up again when I switch back to summers. I'll let you know when I get back from our road trip to Florida.
     
  8. Riley

    Riley Active Member

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    A TSB has just been released (2/21) for the navigation tracking issue. TSB 14-00037. It's for a reprogram of the GPS module.
     
  9. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    Thanks for that info. I'd be curious if that reprogram has to be done on the 2013/2014 models every time the wheels are switched or if this will fix it once and for all.

    Peter
     
  10. vfral1

    vfral1 Active Member

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    Does this apply to all ex's?
     
  11. Riley

    Riley Active Member

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    No. Currently it applies to all '13 and '14 models. Cars, trucks and suvs.
     
  12. 65Steve

    65Steve New Member

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    Nav update

    I just got my 2011 Explorer back from the dealer. Since new (3/2011) this Nav system has had many issues even after I did the last upgrade (Fall, 2013) using the Ford provided thumb drive. At times, the Nav still failed to track when I was after leaving my home. Even after 5 miles of driving the icon would still be in the driveway and the display showed "GPS" with a red X through it. On longer trips the icon would take a trip on its own, through fields and through rivers and even the Atlantic Ocean. Frustrating? You bet!
    Today I had Ford install the latest update, 3.6.something, and recalibrate the GPS system. The techs found several trouble codes all verifying my complaints. Supposedly they've all be corrected. I'll wait and see if that's so.
    Since my truck is way out of the warrantee (62.5K miles) I had to pay $167 to have the upgrade done. I opened a case with Ford Customer Service, asking for a full refund, because the issues I experienced have been in the Explorer since new and Ford KNEW about it. I shouldn't have to pay to fix something that was defective when my vehicle left the factory.
    I'll let you know how it's settled.
    -Steve-
    6steve5@gmail.com
     
  13. Lewisra

    Lewisra Active Member

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    Anyone have details on TSB 14-00037?
     
  14. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    If the GPS has a red X through it your navigation will not be accurate since it isn't linked to the satellite.
    The charge was likely for the work done to re-calibrate the system. There should be no charge to update the MFT software whether or not you are under warranty. It is also something that you yourself could have done.
    The navigation in my 2011 Limited has worked great since the day I got it.

    Peter
     
  15. Riley

    Riley Active Member

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    What kind of details are you looking for? It's just a reprogram of a module.
     
  16. Lewisra

    Lewisra Active Member

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    What issues was it addressing?
     
  17. Riley

    Riley Active Member

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    Some 2013-2014 vehicles equipped with SYNC® and/or MyFord Touch®, MyLincoln Touch® and built on or before 1/6/2014 may exhibit navigation display offset or incorrect position. The last known vehicle location may be displayed instead of current location, or the vehicle location may be displayed as off road from the current vehicle position.
     
  18. Lewisra

    Lewisra Active Member

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    Great thanks!
     
  19. 65Steve

    65Steve New Member

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    Nav update

    Got my 2011 Explorer back from the dealer after they installed the latest update and recalibrated the GPS, at a cost of $162.94. (While it was at the dealer, I opened a case with Ford Cust Relations)
    The GPS worked OK yesterday afternoon, but this morning it again failed to track where the vehicle was and the red X through "GPS" was displayed. The dealer now wants to keep the Explorer to do further testing. I updated the case with Ford and am waiting for a response, which now more than ever, should be a total refund of yesterdays charges.
    This vehicle is so good in all other respects, but the GPS? Awful! I wish it was as accurate, dependable and functional as my 6 year old Garmin Novi. But there again, I paid a little over $200 for the Garmin. (Please don't remind me what I paid for the Ford unit!)
    -Steve-
     
  20. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    Hey Steve. Did the red X ever disappear? I know that sometimes on mine the GPS locks in right away while at other times it takes several minutes and the the Nav, if off course, will correct itself.

    Peter
     
  21. 65Steve

    65Steve New Member

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    GPS update

    Peter, I wanted to show the mechanic exactly what I was talking about. But the GPS "found" itself just as I turned into the Ford dealership today. Isn't that always the way things go?
    -Steve-
     

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