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Explorer SiriusXM Stuck "Acquiring Signal" (Intermittent) 2018 Models

Discussion in '2017+ Sync 3 / In Vehicle Technology' started by Michael W, March 16, 2018.

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    1. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      Welcome to the Forum.:wave:
      The curious thing is that for many the problem doesn't occur until quite some time after buying the Explorer.

      Peter
       
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    3. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      I don't know if "not honest" is the wording to use. 'Not informative' would be a better terminology I think. Unfortunately, this lack of communications is nothing new for Ford and has been a subject here many times over the years. Also, in many cases, members of this forum have proven to have more info on certain issues than the dealers.
      A post here on August 7th identified the issue as per Ford. Explorer SiriusXM Stuck "Acquiring Signal" (Intermittent) 2018 Models

      Peter
       
    4. nciDR

      nciDR New Member

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      Peter - Thanks, will wait for Ford fix to take it back in. Meanwhile, just fixed it myself today. Sat reception is great until it goes in.
       
    5. jmr061

      jmr061 Well-Known Member

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      And the fix is?

      There are several ways people could get test out whats going on but they involve taking things apart...you could throw on a dash mount satellite antenna with a neutral fakra connector, if you don't want to use ford pass pull the power to the modem.... or switch the antenna connections on the modem....or pull the main antenna and move the 2nd antenna to the main leaving the 2nd antenna port disconnected.
       
    6. ExpSport2018

      ExpSport2018 New Member

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      What type of claim and how did you file it?
       
    7. ExpSport2018

      ExpSport2018 New Member

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      This string about the Sirius radio stuck acquiring signal dates back to March 2018. How long should consumers wait for Ford to fix the problem before going to the press or starting a class action lawsuit now that the automaker acknowledges the problem?
       
    8. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      A 'fix' depends on what the actual issue is and how to best resolve it in the current model. So far there have not been any reports of a similar issue with the 2019. But then again, most 2018 owners didn't have the issue show up, in some cases, until months after their purchase. There is nothing stopping anyone from "going to the press" if they so desire. A class action lawsuit I think would be overkill and likely never get off the ground. Ford has admitted there is a problem and is trying to resolve it. Also, just because the thread goes back to March, doesn't necessarily, mean that it was discovered to be a common issue at that time.

      Peter
       
    9. ExpSport2018

      ExpSport2018 New Member

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      Thanks, Peter. I've had the problem since May. It took me months of pounding the poor guys at the Ford dealership before Ford recognized the problem. No error code, you know. I've worked with electronics for 20 years. I knew a problem existed. You buy a car and expect everything to work. And if it doesn't work, you at least expect them to fix it. I didn't get acknowledgement from Ford that the problem existed until October. It will likely become a recall, but how long will that take. Great car, but you just want everything to work as promised.
       
    10. Franklin Field Jr.

      Franklin Field Jr. New Member

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      Fords FIRST TSB was August 2018 ... even at that it is three months ... the thread goes back to May 2018 ... it’s not a priority and not a safety issues ... so we WAIT
       
    11. SwansonBJ3

      SwansonBJ3 New Member

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      I am in the same boat as all of you, 2018 Platinum where the Sirius has never worked consistently. Added to keep up to speed on what I can tell my dealership...as they are happy to sit back and wait. I make sure I send the GM, Sales Manager, and both Service Managers an email every 2 weeks. Once a fix comes out, will work on them to add more free months to this useless radio account.
       
    12. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      Welcome to the Forum SwansonBJ3.:wave:

      Peter
       
    13. ExpSport2018

      ExpSport2018 New Member

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      My media contact at Ford says to expect a fix by mid-December. ;) Happy Thanksgiving.
       
    14. KurtW

      KurtW New Member

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      Mine has been working flawlessly again for the last month now. I have no clue why though. It leads me to believe it may not be a hardware issue.
       
    15. racerm

      racerm New Member

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      So has anyone had any luck with a solution to this issue? We just bought a brand new 2018 and have been having issues with a no sinal message coming up but Sirius in not working when this happens. My wife is planning to take it in to have it looked at but not a huge priority for her right now.
       
    16. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      If you read some of the previous posts, you will find your answers.

      Peter
       
    17. racerm

      racerm New Member

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      Well since my question was if people had luck with solutions I didn’t see any that said if it did or didn’t solve the problem.
       
    18. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      My apology. I moved your posts. I thought this was the thread you originally posted in. Your answers are all here.

      Peter
       
    19. Jay Pearson

      Jay Pearson New Member

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      Same with my wife's truck. I'm afraid to jinx it :)
       
    20. aw08817

      aw08817 New Member

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      Have a 4 month old 2018 explorer Sirus issue started a month ago. No ETA to fix the problem from Ford... No wonder the stock is trading so low, bad customer service and bad product.
       
    21. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      Welcome to the Forum.:wave:
      Your post was moved to this thread which will explain what is going on with this issue.

      Peter
       

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