billybob107
New Member
- Joined
- September 18, 2012
- Messages
- 2
- Reaction score
- 0
- City, State
- North Carolina
- Year, Model & Trim Level
- 2013 Explorer
I am/was a proud owner of a new 2013 explorer XLT. I bought the SUV end of July, and loved it, until about 1,600 miles. Thats when I got what I thought was the "Black Screen of Death". However this wasn't the case. I have been back and fourth to dealership for now the 3rd time! First time they did a hard restart, before I left the parking lot of the dealership the touch screen was dead! The screen will flicker and then come back but the touch screen is dead until the car is restarted. The second time at the dealership they replaced the USB module and stated it was fixed after having it for 2 1/2 days. Two hours later while driving around town the touch screen locked! I bought a new car to avoid these problems! The dealership ordered a APIN, and installed it today, and guess what, its still locking up!!!!! They state they are in contact with the FORD hotline, but I am at wits end, the car has been in the service department for a total of 8 days now! Does any have any advice in regards to Lemon Laws, or any ways to get this fixed! I have lodged a complaint with Ford corporate and waiting to hear back from them. Any ideas or comments would be greatly appreciated! Thanks!