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Ford remote access iPhone app - lock / unlock stopped working.

Discussion in '2011-2016 My Ford Touch / In Vehicle Technology' started by gday, October 5, 2016.

^^Searches ExplorerForum.com^^



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  1. Sgt1411

    Sgt1411 Elite Explorer

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    Just did a bunch of updates and have been running iOS 11 Beta for months, nothing so far......I love paying for a feature I cant use.
     
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  3. thefranchise713

    thefranchise713 Well-Known Member

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    I got a response from Spindance that never got emailed... per the message sent in the portal:

     
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  4. jmr061

    jmr061 Well-Known Member

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    Well they better hurry up. LOL
     
  5. jmr061

    jmr061 Well-Known Member

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    EPIC FAILURE. Ford and Spindance the official release of iOS 11 is out and your APP is USELESS. Sure one can go onto the website from the phone but what a hassle. This is exactly why when I inquired in May if they had any intention of updating the APP and received no response, I let me subscription lapse in June. There was no way in hell I was going to pay for a year of service for something that had the possibility of being dead in 5 months.

    Ford needs to hire a few dedicated/experienced end users to act as full time contacts between the customer and actual IVT with the hope of making their products better and more timely. GET MOVING!!!
     
  6. Dfred

    Dfred Active Member

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    I renewed the spin dance app in August... AFTER I MADE THE DEALER CALL THEM. I was assured it would be ready to go with the update by the time the iOS was updated. Well guess what.... pissed I am. I will be at my dealers first think in the morning, although it’s not their fault it’s my only recourse at this point because they are the only one that cam contact them.
     
  7. Sgt1411

    Sgt1411 Elite Explorer

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    Another Ford IVT team mistep........maybe My Ford Touch version 3 will be the next release .......LOL!

    I'm actually embarrassed for Ford because I know a lot of good people at Ford that are very frustrated with IVT team.
     
  8. Ron Bumpus

    Ron Bumpus Member

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    I just received this email


    We understand the inconvenience caused by the Ford Remote Access inaccessibility due to iOS11 no longer supporting 32-bit apps. Our teams have upgraded the current app to ensure that all of the functionality works as expected. The update has been completed, tested, and is in process of final approval for launch in the App Store.

    We will continue to update you through this ticket on the progress of releasing to the App Store. The Ford, Voxx and SpinDance teams are working closely together to ensure you have a fully functional app that meets the needs and expectations of our valued Ford Remote Access customers.

    Again, we apologize for this inconvenience.
     
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  9. jmr061

    jmr061 Well-Known Member

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    I normally don't publicly rip on Ford but sorry for this inconvenience, lol. SERIOUSLY. You knew for months on end that this was coming. Its called planning, not procrastination. Maybe one of their people will sneak on here and read this. Those that have paid should receive the service for free (refunded) so FORD/SPINDANCE can be inconvenienced.
     
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  10. Ron Bumpus

    Ron Bumpus Member

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    can someone say "Class Action"
     
  11. Dfred

    Dfred Active Member

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    The ford remote access app is no longer available in the App Store........WTF......
     
  12. Sgt1411

    Sgt1411 Elite Explorer

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    Now that's support!......unless they are doing that before an all new App is released.....
     
  13. jmr061

    jmr061 Well-Known Member

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    OMG the new APP is out, 2 days late. I was expecting some upgrades like maybe GPS or something....looks exactly the same unless I am missing something.
     
  14. Sgt1411

    Sgt1411 Elite Explorer

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    No your right its the exact same.

    I was hoping for maybe a slight GUI update as well, maybe throw us a little feature or something so we get 1/10 of what On* gives their customers for free....but nope

    Thanks IVT!
     
  15. Ron Bumpus

    Ron Bumpus Member

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    But it WORKS..... all I care about
     
  16. thefranchise713

    thefranchise713 Well-Known Member

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    Man, all that time wasted for the exact same app and not so much as a UI improvement.

    Weak.
     
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  17. Sgt1411

    Sgt1411 Elite Explorer

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    Today my Remote Start App continues to respond with "No Communication with Server"

    Anyone else seeing this today?
     
  18. thefranchise713

    thefranchise713 Well-Known Member

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    Just tried mine... no issues.
     
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  19. gday

    gday New Member

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    Use mine at least once everyday in the morning. No issues....

    -mick
     
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  20. expoman55

    expoman55 Elite Explorer

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    My app is functioning ok!! No outages.. Only issues I have had is a "communications error" I attributed it to bad cell coverage.
     

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