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Hood Paint bubble issue only

Discussion in 'Stock 2011 - 2019 Ford Explorer Discussion' started by wilsor, August 29, 2011.

^^Searches ExplorerForum.com^^





  1. RedDen

    RedDen Active Member

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    • Thanks Thanks x 1
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  3. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    Thanks Denis. It is basically the same as the one that came out just over 3 years ago except as indicated it is a carryover to include new model. Here is the one posted in the TSB thread on June 11, 2016 which superseded a previous one. List of Useful Threads - 2011 + Explorer TSB's & SSM's
    It was also mentioned in post #651.

    Peter
     
  4. Phillip Isom

    Phillip Isom New Member

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    Someone in one of the Facebook groups said there was a clause somewhere regarding the aluminum and the perforation statement in the warranty to help those that need it done under the 5yr and aren't 2016 model year like me with a '15 Limited. Any info on this?
     
  5. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    I'm not aware of any such "clause" but that doesn't mean there isn't one. As far as I know, the Warranty Guide lays out the warranty provisions for each model year. I have not seen any additions/revisions. Should there be one, this "someone" should provide the info or where it can be found.

    Peter
     
  6. Phillip Isom

    Phillip Isom New Member

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    I hate Fords loophole with the perforation statement when they know Aluminum will not perforate.....what is preventing my '15 Limited to get fixed.
     
  7. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    The 2016+ Warranty Guide addresses both the "perforation" and the aluminum panel "corrosion". Unfortunately, it's the latter part that is not in your Warranty Guide and prevents your Explorer from getting fixed under the warranty coverage.

    Peter
     
  8. jo7hs2

    jo7hs2 Active Member

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    I just got my 2018 Explorer back from Ford for rectification of the paint bubbling issue. As a refresher, I had bubbling on the lip of my hood at around 20k miles/1.5 years of age. Ford had approved hood replacement, but there was a month-long delay in getting a replacement hood. They took the car Monday and returned it today after subbing out the paint job to a local body shop. Car looks fine, no concerns about the new hood or paint. Hopefully, it won’t bubble again. Ford did provide a rental car for the four days the vehicle was in the shop.

    As an aside, the new hood deflects/wobbles a LOT less than my original hood. I don’t think they revised the part, so I’m assuming my original had some sort of issue.
     
    Last edited: August 29, 2019
  9. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    I could have been an issue with the adhesive on the old hood. See the picture in this post; Explorer hood vibrates

    Peter
     
  10. Dan17ExpLtd

    Dan17ExpLtd Elite Explorer

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    This just showed up on my 17.

    Sad that it has gone on for 15+ years.
     
  11. mjh-Canada

    mjh-Canada New Member

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    Just got my 2017 back from the dealer. They found a bubble in the clear coat when it came back, and sent it back to the body shop. New hood after 4 days. Mud on the driver's side door sill, 82 Kilometres to drive across the street twice and the Explorer smelt of Shawarma and cigarettes...
    Waiting to hear back from them.
     
    Last edited: September 27, 2019
  12. chartquist

    chartquist Active Member

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    Had my 2016 Sport in at the dealer last Monday for the rear toe-link recall, and I had them take a look at the hood. I have 5-6 decent size bubbles now, nothing flaked off yet though. They said they would need to take a few pics and send to Ford for approval. I called back to check a few days later and they reported that Ford approved and a new unpainted hood is on the way. So if I can make sure that the body shop matches the paint right, I'll be a happy camper. Getting the amount and distribution of the metal flake right in the Ruby Red is tough.
     
  13. ncsuengineer256

    ncsuengineer256 New Member

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    Good to hear! I had my 2014 hood repainted a couple of months after I bought it used as a CPO in 2017. Of course now it's more understood that the entire hood needs to be replaced, and consistent with that, the bubbles have reappeared on my hood. I'm wondering if Ford will do anything for me at this point.
     
  14. blwnsmoke

    blwnsmoke Staff Member Moderator Elite Explorer

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    5yr unlimited mile warranty.
     
  15. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    As blwnsmoke posted, you have a 5 year, unlimited warranty on that. Check your Warranty Guide brochure.

    Peter
     
  16. Stephen Cannon

    Stephen Cannon Active Member

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    I had mine in for collision repair of drivers front fender and noticed the bubbling. Asked about at during check in, and dropped off. I got a call yesterday that the warranty claim was approved and new hood was already enroute. They are taking care of the hood, front fender and front bumper all during same visit. Cool, saves me another visit and since no rental I am using my other vehicle....Slumming in a 2012 Audi A6 Premium Plus V6 Quattro...
     
  17. ncsuengineer256

    ncsuengineer256 New Member

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    The service advisor that I'm working with just submitted pictures of the bubbling to Ford today. I'm hopeful they will replace the hood and make this right since the warranty text mentions "perforation" and not "aluminum corrosion."
     
  18. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    I think you are out of luck. The Warranty Guide only began mentioning the 5 year, unlimited mileage warranty for aluminum panels beginning with the 2016+ Explorers.

    Peter
     
  19. ncsuengineer256

    ncsuengineer256 New Member

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    Yeah, I'm hoping that Ford will realize they need to make this right, since the hood should have been replaced completely back in 2017, but instead they decided to just repaint it. At the time the dealership was replacing hoods on PIUs, but Ford only authorized a repaint on mine. Not sure what was up with that.

    Also, I paid a premium for this vehicle, as it's a CPO. That should mean something to Ford, but I'm not holding my breath.
     
  20. blwnsmoke

    blwnsmoke Staff Member Moderator Elite Explorer

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    CPO really doesnt mean much. A LITTLE better warranty but that is all.. and paint is not covered under CPO.
     

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