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I won my lemon law case

Discussion in 'Stock 2011 - 2019 Ford Explorer Discussion' started by harlenm, September 21, 2012.

^^Searches ExplorerForum.com^^



Do Not Sell My Personal Information



  1. harlenm

    harlenm Active Member

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    City, State:
    Shelton, CT
    Year, Model & Trim Level:
    2013 Limited(lemon swap)
    My 2011 is to be replaced with a 2012 if black or gray is available, if not, a 2013 is to be ordered.

    Hoping that they can't find a 2012.

    Very excited, but I hope that I don't have any problems with the replacement vehicle.
     
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  3. harlenm

    harlenm Active Member

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    City, State:
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    Year, Model & Trim Level:
    2013 Limited(lemon swap)
  4. frankcal

    frankcal Active Member

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    City, State:
    Perris, California
    Year, Model & Trim Level:
    03 Sport XLT 3.73C, 5R55E
    congrats
     
  5. GregV8

    GregV8 Active Member

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    City, State:
    Long Island, NY
    Year, Model & Trim Level:
    2011 XLT
  6. 13Sport

    13Sport Well-Known Member

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    City, State:
    Los Angeles, CA
    Year, Model & Trim Level:
    2015 Explorer Sport
    Welcome to the club! and congratulations. I hope the new vehicle works out for you.
     
  7. cnsheets

    cnsheets Active Member

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    Year, Model & Trim Level:
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    Congrats!!


    tick tock, tick tock.... waiting..... tick tock, tick tock.......anticipation..... tick tock, tick tock.........
     
  8. VinceL

    VinceL Well-Known Member

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    City, State:
    Frisco, TX
    Year, Model & Trim Level:
    2013 Explorer Limited
    Congratulations. I'm sure it is a tremendous relief to you. Keeping the fingers crossed that a 2013 is in your future :)
     
  9. gdecamp

    gdecamp Active Member

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    City, State:
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    Year, Model & Trim Level:
    11 X Limited AWD
    Win for you and we get to keep you on the forum....that's great! Congrats!
     
  10. spitfisher

    spitfisher Active Member

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    City, State:
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    Year, Model & Trim Level:
    1995 Explorer XLT
    Congrats, I hope you are pleased, shame you had to experience that though.

    I would expect a 2012, there are 1000s of out there right now. And a $10k kicker to the dealer will help move them.
     
  11. harlenm

    harlenm Active Member

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    2013 Limited(lemon swap)
    It has to be a 302a black or gray, and it has to have less than 350 miles on it.

    I looked in the area and only found a handful of 2012's, and none were 302a.
     
  12. Sgt1411

    Sgt1411 Elite Explorer

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    City, State:
    VanBC/GoodyearAZ
    Year, Model & Trim Level:
    2017 Explorer SPORT
    Congrats......I may be in the same boat next week I will advise
     
  13. Bill #5 Explorer

    Bill #5 Explorer Well-Known Member

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    City, State:
    Chicago Area
    Year, Model & Trim Level:
    2016 Explorer XLT
    Congrats!! It's great when the "little man" can go up against a "GIANT" and win. I am sure this was not easy, but your professionalism, persistence and intellect have rewarded you in dividends.
     
  14. harlenm

    harlenm Active Member

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    That and the fact it felt like the state was on my side.
     
  15. exilepa

    exilepa Member

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    Year, Model & Trim Level:
    2013 Ruby Red Sport
    Congrats! Ford's argument that the vehicle never left you stranded pisses me off. How dare you order a GPS and MFT and expect it to work!
     
  16. sgparnes

    sgparnes Active Member

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    City, State:
    Atlanta, GA
    Year, Model & Trim Level:
    2011 Limited WMetTr/Pecan
    I don't understand why it could not be fixed. New main unit and even replace the antenna? It seems most of problems were solved with the MFT update and new SD map card. It shouldn't be that complicated.
     
  17. LONO100

    LONO100 Well-Known Member

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    03 sport trac XLT
    that is awesome, in CT what do you have to prove? in CA it was having taken a newly purchased vehicle in for service for the same major problem 3 times without and not having the problom solved. we beat BMW with our mini S and we asked that they overhaul the entire motor and they did it in 3 days.
     
  18. harlenm

    harlenm Active Member

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    They didn't care to fix it. An engineer from FoMoCo was even present while the vehicle was in service, but didn't even take a look at the car.
     
  19. harlenm

    harlenm Active Member

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    4 repair attempts within the first 2 years or 24,000 miles, or 30 days in a repair shop.
     
  20. 13Sport

    13Sport Well-Known Member

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    City, State:
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    2015 Explorer Sport
    If you look on this board you will see a ton of people still having MFT problems even on 2013 models. Ford acknowledged there was an issue with the performance and stability of MFT when they stopped servicing any MFT issues "until the performance upgrade is released".

    In my case the vehicle was sold to me AFTER Mulally had made public statements regarding issues with MFT, but no issues were disclosed to me at the time of sale. My car made 7 visits to the dealer in 6 months for MFT related concerns, and then the dealer refused service on MFT for 7 months while I was told to "wait for the upgrade".

    The upgrade was released, and it didn't solve the problem, (actually it got worse, rebooting more often). At that time they finally replaced the hardware, which also had little to no affect on the problem.

    MFT is still a mess, it still has issues, and Fords recommendation is still a master reset or fuse pull. They did a major rewrite of MFT but stuck with the same flawed Flash Lite technology that caused the issues to begin with (if you don't believe that statement, research why apple, Microsoft, and other mobile/embedded device makers are refusing to allow flash on their devices. Also look into the fact that Adobe has officially stopped development on flash lite/ flash mobile)

    I'm reinvesting in an Explorer and MFT after my lawsuit, but this time I'm going in fully aware of the issues, and have the ability to weigh the pros and cons of MFT vs. the rest of the vehicle's performance and amenities. I wasn't given that option prior to the original 40,000 purchase.

    Lemon law exists to protect the consumer, not from things that can't be fixed, but from things that can't be fixed in a reasonable amount of time, without a reasonable amount of inconvenience to the consumer. If I have to drop my vehicle off at the dealer every other week, that's an inconvenience (rental, or other transportation, finding good times to get away from work for both the drop off and pickup, time in another vehicle that is not what I spent my good money on, etc)
     
    Last edited: September 25, 2012
  21. harlenm

    harlenm Active Member

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    Year, Model & Trim Level:
    2013 Limited(lemon swap)
    I just hope I don't end up in the same situation. If I do, I would definitely ask for a refund and then purchase a vehicle from another manufacture.

    It's just too frustrating to deal with the issues.
     

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