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Key Fob Issues

Discussion in 'Stock 2011 - 2019 Ford Explorer Discussion' started by rmp301, May 22, 2013.

^^Searches ExplorerForum.com^^





  1. FordService

    FordService Official Ford Rep

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    Hi everyone,

    I recommend mentioning your key fob concerns to your dealerships so they can check things out. Additionally, I'm here to do what I can to help; send me your details in a PM and I'll get to work. I'll need your name, phone number, VIN, mileage, and preferred servicing dealership.

    Crystal
     
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  3. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    Do you have the IA key fob? I have had mine for just over 2 1/2 years and am still on the original battery. My battery is a CR2032 and is readily available at the local hardware and drug stores.

    Peter
     
  4. blwnsmoke

    blwnsmoke Staff Member Moderator Elite Explorer

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    Same as Peter, I've had mine for 2 1/2 years and both are on original batteries.
     
  5. phareous

    phareous Active Member

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    I keep mine in my pocket most of the day...that could explain shorter battery times (if something is pressing a button in my pocket, etc.)

    I really hate the keyfob...it is way too big and the panic button is too easy to press
     
  6. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    Well I guess you won't have to worry about for much longer.;):thumbsup:

    Peter
     
  7. phareous

    phareous Active Member

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    Oh I haven't seen my new car's keyfob yet...it could be worse!
     
  8. rmp301

    rmp301 Active Member

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    Great! Now besides the key fob issues, the touch pad operates intermittently. It makes up for when it doesn't work by locking and unlocking the doors 4 to 5 times in a row!
     
  9. LukerDooker

    LukerDooker Active Member

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    The jelly is supposed to help conductivity and repels moisture.
    Its found in many electronics and also-when replacing analog light bulbs in cars, they recommend smearing bulb jelly (sold separately) all around the metal contact end before installing the bulb. But in small electronics, it only takes a tiny amount on the contact area.
     
    Last edited: October 21, 2013
  10. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    That is absolutely correct. The manual actually states to be careful that you don't wipe the grease off.

    Note: Do not wipe off any grease on the battery terminals or on the
    back surface of the circuit board.


    Peter
     
  11. rmp301

    rmp301 Active Member

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    A change of the battery seems to have fixed my problem. Even the spare acted funky and I changed that as well. I'm surprised that after two years the batteries were done ...... especially the spare, which I don't even use. Glad it corrected the problem as it would react after the third or fourth try and that being as close as two or three feet away from the truck. It now opens across a parking lot!
     
  12. nchggb

    nchggb New Member

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    Key fob and keyhole

    I went to the dealer yesterday to look at a similar car to the one I ordered. They had a limited with keyless entry, one that comes with the key fob.

    I have this currently on my escape. Exact same looking fob. On the escape there is no keyhole on the door handle. On the explorer there is.

    So, why is there a keyhole on the explorers that use a keyfob that has no key?

    What am I missing?
     
  13. Newells4

    Newells4 New Member

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  14. musicman21

    musicman21 New Member

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    KeyFob and Hazards

    Hi Guys
    First time poster. And like many first timers I need help, though I plan to visit back often and not make this a one night stand.
    I picked up my new (used) Explorer last night from a used dealership. 2012 Limited. Every option possible.
    My issue that maybe you can help me with. I never tested the key fobs because who really thinks to test them. I got in, drove it and bought it.

    They are supposed to work from your pocket to unlock the doors but it seems I need to hold mine right up to the handle to function.
    Also the lock/unlock/remote start/truck buttons don't always work... When they do decide to work I am within 5 feet of the car.
    I thought it could have been the batteries so I bought and installed new ones (logical solution) but that didn't work...
    I am stumped... I was trying to avoid going to a Ford dealership for fear of them telling me that my new truck needed two new fobs at $300 each. Oh yeah forgot to mention this happens with BOTH fobs. Both with fresh batteries.
    Here is a quick video I made of the issue. https://www.youtube.com/watch?v=mybJ8z4kOMc

    Another issue is when I try and turn on my hazards they don't turn on but rather the CD ejects...

    Any thoughts?
    Thanks
    Jay
     
  15. dco43054

    dco43054 Well-Known Member

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    Cool- a new undocumented feature!





    :D
    Just kidding.



    Sometimes the electronics just lose their mind. I'd try resetting them by disconnecting/reconnecting the negative battery cable. Give it a minute or two for the electronics to reset. See if that fixes it.

    Does it happen everywhere? In the same place? There can be localized electronic interference from radio transmitters. Not as common these days, but I've had it happen with an older Explorer. The key fob never worked in the parking lot of one store. Lots of antennas nearby.

    I had a similar issue with my XLT. Replaced the remote batteries and that didn't help. Resetting the electronics by disconnecting the vehicle battery fixed it, but then it reoccurred. A couple weeks later, the vehicle battery failed. Replaced the vehicle battery and no problems since.

    You don't say how many miles are on the vehicle, unless it's over the mileage limit, Ford should cover a 2012 under warranty. And even if it's over the mileage limit, Ford extended the MFT warranty to 5 years unlimited miles, so they should still fix the CD ejection problem at no cost since that's part of the entertainment portion of MFT.

    Good luck
     
  16. musicman21

    musicman21 New Member

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    Thanks DCO. I'll try disconnecting the battery for a bit and see if that works. The fob issues happens everywhere not just in one spot. And my truck has 71,000km (45,000miles?)
     
  17. musicman21

    musicman21 New Member

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    Update. The battery disconnect solved the keyfob issue but not the hazard button ejecting the cd.
     
  18. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    Welcome to the Forum musicman21.:wavey:
    One thing you should not do when replacing the battery in the fob is to wipe of the grease that is there. That is also mentioned on page 140 of your Owner's Guide. One member had his battery replaced and the person who did it thought he would be nice and cleaned off the grease. Fob then wouldn't work.

    As per my PM, I have also merged your thread with this existing one.

    Peter
     
  19. FordServiceCA

    FordServiceCA Official Ford Rep

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    Welcome to the forum, musicman21! Thanks for reaching out about this. I'm the resident Ford of Canada Customer Service representative and am happy to help with this.

    Have you been to your local dealer for the unresolved hazard light/CD ejector issue? I suggest bringing it in for diagnosis. Also, send me a PM with your full name, VIN, dealership information, and best daytime contact number.

    Hope to hear from you soon.

    Brittany
     
  20. musicman21

    musicman21 New Member

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    Last edited: July 21, 2014
  21. FordServiceCA

    FordServiceCA Official Ford Rep

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    No problem, musicman21; I've received your private messages and will respond shortly. Hang tight!

    Brittany
     

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