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Multiple suspension noises

Discussion in 'Stock 2020 Ford Explorer & Aviator' started by tbird462002, September 27, 2019.

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  1. DrewsnewPlatinum

    DrewsnewPlatinum New Member

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    Strut replacement did nothing to fix the noise issue. I have opened a case with Ford for a buyback. Clock is ticking....
     
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  3. blwnsmoke

    blwnsmoke Staff Member Moderator Elite Explorer

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    I am surprised Ford has not flown an engineer out to any of the dealerships where buybacks are happening.
     
  4. feman

    feman New Member

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    My dealer I'm going to order my Platinum from hasn't heard anything about the front end noise. Salesman and service manager. Never had an explorer in with any noise problems. Don't know if the problem is in so few vehicles it doesn't hit all dealers with that problem.
     
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  5. DrewsnewPlatinum

    DrewsnewPlatinum New Member

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    My dealer only knows what I have told him from reports on this forum. Very bad business practice to not inform dealers of this.
     
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  6. Forddealz

    Forddealz Active Member

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    If this issue does not get resolved then there will be even more buybacks. I can't believe Ford has not released a statement admitting that there is some kind of issue within suspension system. If they think that there is no issue, then they won't even attempt to fix it. Maybe many more buybacks need to happen before Ford steps in.
     
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  7. TonyST

    TonyST Active Member

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    Talked to my dealership senior service writer about this today. He mentioned that there was a similar issue with the 5th Gen vehicles. Anyone know of or heard of that?
     
  8. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    There are several threads in the 5th gen Forum about several different front end suspension noises. Just do a 'Search' there and you'll find them.
    I don't believe that they were on new vehicles and I don't think there were any "buybacks" due to the problems. Most, if not all, were eventually resolved.

    Peter
     
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  9. Sharin

    Sharin Elite Explorer

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    I received a call today from my Ford dealer. At my urging, they contacted Ford for an update on the front end rattles and were advised to replace the front struts. I don't expect that to change anything based on what has been posted here, but what the hey...They're ordering the struts.

    It doesn't appear Ford has a solution, nor are they working on one....yet
     
  10. 2020ST

    2020ST New Member

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    After I read this thread I decided to drive without the radio on to see if I heard anything. I did hear a slight noise running over raised paint lines, but I just consider that normal road noise from the tires like running over a rumble strip. Hope you all aren't chasing a noise that doesn't have a fix.
     
  11. Bill Holt

    Bill Holt Elite Explorer

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    Who was the ST owner that had his ST in for the suspension noise and the dealer found some sub-frame bolts incorrectly installed ? What is the latest updates on this fix ? Did the dealer fix the suspension noise issue ?
     
  12. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    Your thread was merged with this one. Using the handy 'Search' feature, I found that post #58 is the one you are looking for.

    Peter.
     
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  13. Adam58

    Adam58 New Member

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    Howdy. That was me. Replacing the sub frame bolt, which apparently was loose, did the trick for me. What I was hearing would be a clunking noise when I would drive at low speeds. After they ordered a new one-time use bolt and installed it, the clunking noise went away.
     
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  14. Sharin

    Sharin Elite Explorer

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    I can guarantee you there is a fix. Nothing can rattle and clunk like this without a solution. The tech, the mechanics and my dealer sales person can hear it...in more than one Explorer. Read Adam58...he has the best explanation of the sound that I've read.
    Now if my dealer can figure out what a sub frame bolt is, maybe they'll finally be able to fix it.
     
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  15. irvingpop

    irvingpop New Member

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    My new ST developed a terrible clunking sound coming from the drivers-side REAR on day 3 of ownership (yesterday).

    Brought it to the dealership this morning, almost immediately they discovered one of the bolts attaching the shock to the wheel well was "a quarter turn loose". Upon tightening it, the noise went away. I'm hoping it was just improperly torqued at the factory and this will not return.
     
  16. themishmosh

    themishmosh Active Member

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    Adam58 was nice enough to post a pretty detailed finding on the subframe bolt. How come no one with the problem seems to have looked at this themselves. It looks like the rear of the subframe has some plastic shroud that will need to be pulled back to inspect. If i had this problem I'd be checking that bolt for sure. just do it!
     
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  17. Sharin

    Sharin Elite Explorer

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    Thanks Ricky, I'll add this to the list. At some point I suppose my dealer will find the noise. Meanwhile they've ordered struts. Seems like a waste of time and money but who knows. I'm only out the time involved.

    I fiddled with your photo, hope you don't mind.

    IMG_20191023_145159.jpg
     
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  18. Adam58

    Adam58 New Member

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    I don't mind one bit. Hope anyone else with this issue gets it resolved.
     
  19. DrewsnewPlatinum

    DrewsnewPlatinum New Member

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    My Platinum is still in the shop. Noise unresolved. Both struts replaced. Dropped off 12/23/2019. Clock still ticking on buyback.
     
  20. DrewsnewPlatinum

    DrewsnewPlatinum New Member

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    The latest is that "Ford hotline instructed dealer to replace struts and bearings in front hubs" . This will be the 2nd set of struts installed since this all began. I don't expect this to change anything but they claim they are "new parts" as in redesign ? I don't know but the clock is ticking.
     
  21. blwnsmoke

    blwnsmoke Staff Member Moderator Elite Explorer

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    If nobody posted about their struts being replaced, this is what I would have guessed it was. Considering how it follows the bumps and how quickly it happens over and over on rough roads, that's what I would have thought. I have a blown right rear strut on my 16 year old camry and it sounds like the same exact noise.

    I'm curious on this "new parts" stuff... if they had new parts, I would think they would have issued a TSB on it now.
     
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