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New v3.0 Build Available

Discussion in '2017+ Sync 3 / In Vehicle Technology' started by UofMEngineer, September 29, 2019.

^^Searches ExplorerForum.com^^





  1. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    Have you checked your Ford owners to see if it shows an update is available? As I've mentioned, I don't recall anyone doing an update over WiFi.

    Peter
     
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  3. Ferretkingdom

    Ferretkingdom New Member

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    I haven't yet as I rarely have access to an actual computer. I do most from my phone/tablet and I can't access it that way. I find it interesting though that I'm supposed to be able to update Sync over my wifi, and it says it's up to date, but clearly isn't.
     
  4. Ferretkingdom

    Ferretkingdom New Member

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    Hmmmm.... I had my mom log into my Ford owner amount to look at it for me. It says I have no updates or downloads available, but I'm apparently 2 build versions behind? I don't understand. Is the newer builds only for certain models/years?
     
  5. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    As far as being 2 builds behind, that was exactly my thought when you posted your build number. As far as I know, this update is for all those with Sync 3.

    Peter
     
  6. Ferretkingdom

    Ferretkingdom New Member

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    I am new to all of this. Are the builds vehicle or maybe feature specific? Like, if you have navigation or not or something like that? Where does one find information about these builds of your Ford owner account doesn't show it? Contacting Ford customer support hasn't proven helpful, as they basically just told me what my account does lol
     
  7. Ferretkingdom

    Ferretkingdom New Member

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    Wow. So frustrating. Ford customer support can only read me canned replies and is no acutal help, and my local dealership will charge me $135 plus tax to update me..............WTF. :(

    no one in any department of customer service seems to have any clue that there is even a build number for Sync..................
     
    Last edited: October 2, 2019
  8. KarmanExplorer

    KarmanExplorer New Member

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    If you go to owner.ford.com web site with your car, does it show an update is available? Mine did for both my cars. I then used the USB method. My wifi did the spinning and spinning till I turned it off.
     
  9. MM07

    MM07 Elite Explorer

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    Updates are free.

    And still nada for me on the portal.
     
  10. MM07

    MM07 Elite Explorer

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    Just gave my car 15 more minutes of running scanning for updates. Nothing.

    I give up for now.
     
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  11. silverkorn

    silverkorn New Member

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    It took me a couple days for the Sync Update page to finally load but I was able to get the download link:
    https://ivsubinaries.azureedge.net/owner-package/14309196745656227394/JR3T-14G381-AS.zip

    Here is the information from the autoinstall.lst
    ; SYNC3 Consumer Assembly Upgrade - Release 3.0.21 - Only for Nav/NA assemblies.

    [SYNCGen3.0_3.0.19205_PRODUCT]
    Item1 = HB5T-14G386-THA
    Open1 = SyncMyRide\HB5T-14G386-THA.tar.gz
    Item2 = HB5T-14G386-TCB
    Open2 = SyncMyRide\HB5T-14G386-TCB.tar.gz
    Item3 = JR3T-14G391-CE
    Open3 = SyncMyRide\JR3T-14G391-CE.tar.gz
    Item4 = JR3T-14G381-AS
    Open4 = SyncMyRide\JR3T-14G381-AS.tar.gz
    Item5 = JR3T-14G423-CB
    Open5 = SyncMyRide\JR3T-14G423-CB.tar.gz
    Item6 = HB5T-14G387-AAB
    Open6 = SyncMyRide\HB5T-14G387-AAB.tar.gz
    Item7 = GB5T-14G386-AB
    Open7 = SyncMyRide\GB5T-14G386-AB.tar.gz
    Options = AutoInstall,Delay
     
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  12. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    In post #23 he said no update shows on his account.
     
  13. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    Not if a dealer has to do it unless you have specific issue with the software.

    Peter
     
  14. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    As I mentioned before, I'm not aware of anyone who had it work over the air. Do you have navigation?

    Peter
     
  15. Ferretkingdom

    Ferretkingdom New Member

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    No, my owner portal didn't show any update available
     
  16. Ferretkingdom

    Ferretkingdom New Member

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    Not if the car is out of warranty like mine. The dealership is free to charge whatever for their time to do the update
     
  17. silverkorn

    silverkorn New Member

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    I was also having trouble with the portal, I had to ultimately open a Sync support chat to explain the issue for which they escalated the case through tech support. Once they fixed it on their end I was able to get the download link to finally populate.

    Ford Chat: Contact Us | Ford® Customer Service, Help & Live Chat | Ford.com
     
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  18. Ferretkingdom

    Ferretkingdom New Member

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    I got a hold of a service manager at my local dealership and he OK'd them looking at it at no charge. They couldn't find any reason why it wouldn't show I had an update available, so they went ahead and did it at no charge to me, as they said this should fix the bluetooth connectivity issues I've been having since I boughtthe car.

    Unfortunately they gave my car back and now only 1 of the 4 tire pressure sensors read on my dash..... this wasn't a problem I had when I dropped it off this morning. Ugh. Stuck at the dealership note abs need to pick up my kid in an hour. :(
     
  19. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    Do you have navigation?
     
  20. Ferretkingdom

    Ferretkingdom New Member

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    Yes I do. So does my husband and his F250 updated without issues.
     
  21. Ferretkingdom

    Ferretkingdom New Member

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    Glad you had luck with that. I talked to 7 different people yesterday and spent over 2 hours on the phone and none of the people I talked to even understood the build number thing. They just kept saying i had sync 3.0 and that that was the current version...... when I asked to escalate or speak top a supervisor, 2 of them got rude, told me there was no one else, and disconnected me - one on the phone, one via a chat so I have that in writing.
     

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