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New v3.0 Build Available

Discussion in '2017+ Sync 3 / In Vehicle Technology' started by UofMEngineer, September 29, 2019.

^^Searches ExplorerForum.com^^





  1. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    No issue here.
     
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  3. Zodiac

    Zodiac Active Member

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    On step 4 I get the error that Owner.ford.com is temporarily unavailable.

    "This website will be or currently is being refreshed.

    Some content may not be available. Thank you for your patience during this maintenance period."
     
  4. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    I did mine on Sept.30th. Should have mentioned that.

    Peter
     
  5. tlveik

    tlveik New Member

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    Just did my update. Also not able to complete step 4. Web page unavailable.

    Tom
     
  6. HDJulie

    HDJulie Elite Explorer

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    Which browser? I get errors using Chrome but Firefox seems to work. I'm just now downloading the update, though.

    I got the same result in Firefox.
     
    Last edited: October 30, 2019
  7. tlveik

    tlveik New Member

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    I'm using Chrome. I didn't have any problems with steps 1-3. It's only step 4 that doesn't work. I though maybe the problem was that I didn't do all steps in one flow. So I started at step 1 again and went through each step, but again step 4 doesn't work. Just tried it again.
    [​IMG]
     
  8. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    Appears to be an issue with the website, not your end.

    Peter
     
  9. Ferretkingdom

    Ferretkingdom New Member

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    Has anyone tried to contact Ford over the website issue?
     
  10. Zodiac

    Zodiac Active Member

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    Here is the response I received when contacting Ford:

     
    • Like Like x 1
  11. tlveik

    tlveik New Member

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    Found this in the Ask Ford section of the website.

    Issues Confirming Update on the Owner Site
    If you update your SYNC 3 software using a USB, you may not be able to confirm the software update on the Ford Owner website. This is a known issue that we are working to resolve. You may have the option to update your SYNC software through Wi-Fi.
     
    • Like Like x 1
  12. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    I had an issue reporting a successful update prior to the last one and it must have updated my account via WiFi while the Explorer was parked in the garage since my account showed it was updated.

    Peter
     
  13. tlveik

    tlveik New Member

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    Where in your account do you look for that. I'm not finding anything.

    Tom
     
  14. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    Hi Tom. I don't believe the 'Update History' is shown any longer. I was looking for that just before doing my latest update and did not see that option any more.

    Peter
     
  15. tlveik

    tlveik New Member

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    Update... Tried to do step 4 again today to upload the XML and this time it worked.

    Tom
     

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