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New v3.0 Build Available

Discussion in '2017+ Sync 3 / In Vehicle Technology' started by UofMEngineer, September 29, 2019.

^^Searches ExplorerForum.com^^



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  1. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    No issue here.
     
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  3. Zodiac

    Zodiac Active Member

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    On step 4 I get the error that Owner.ford.com is temporarily unavailable.

    "This website will be or currently is being refreshed.

    Some content may not be available. Thank you for your patience during this maintenance period."
     
  4. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    I did mine on Sept.30th. Should have mentioned that.

    Peter
     
  5. tlveik

    tlveik New Member

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    Just did my update. Also not able to complete step 4. Web page unavailable.

    Tom
     
  6. HDJulie

    HDJulie Elite Explorer

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    Which browser? I get errors using Chrome but Firefox seems to work. I'm just now downloading the update, though.

    I got the same result in Firefox.
     
    Last edited: October 30, 2019
  7. tlveik

    tlveik New Member

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    I'm using Chrome. I didn't have any problems with steps 1-3. It's only step 4 that doesn't work. I though maybe the problem was that I didn't do all steps in one flow. So I started at step 1 again and went through each step, but again step 4 doesn't work. Just tried it again.
    [​IMG]
     
  8. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    Appears to be an issue with the website, not your end.

    Peter
     
  9. Ferretkingdom

    Ferretkingdom New Member

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    Has anyone tried to contact Ford over the website issue?
     
  10. Zodiac

    Zodiac Active Member

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    Here is the response I received when contacting Ford:

     
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  11. tlveik

    tlveik New Member

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    Found this in the Ask Ford section of the website.

    Issues Confirming Update on the Owner Site
    If you update your SYNC 3 software using a USB, you may not be able to confirm the software update on the Ford Owner website. This is a known issue that we are working to resolve. You may have the option to update your SYNC software through Wi-Fi.
     
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  12. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    I had an issue reporting a successful update prior to the last one and it must have updated my account via WiFi while the Explorer was parked in the garage since my account showed it was updated.

    Peter
     
  13. tlveik

    tlveik New Member

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    Where in your account do you look for that. I'm not finding anything.

    Tom
     
  14. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    Hi Tom. I don't believe the 'Update History' is shown any longer. I was looking for that just before doing my latest update and did not see that option any more.

    Peter
     
  15. tlveik

    tlveik New Member

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    Update... Tried to do step 4 again today to upload the XML and this time it worked.

    Tom
     
  16. missin44

    missin44 New Member

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    Can't seem to find anything from Ford that states what the latest updated version is for my Sync 3. The car shows Version 3.0 Build: 19205 and shows no update available. However, I have run into issues in the past hence my post. What is the current Version and Build?
    Thanks
     
    Last edited: November 22, 2019
  17. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    Your thread was merged with this one that should answer your question. You have the latest version.

    Peter
     
  18. yohanofUM

    yohanofUM New Member

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    New user, but familiar with legacy Sync update procedures on my 2011 Escape...

    This post concerns the 2017 Explorer Sport w/ Nav, Sync 3 v 3.0 build 18093_PRODUCT, Gracenote v 1.1.1.1139, Nav maps v NA 1 15:

    Attempted to update via owner.ford.com and pulled JR3T-14G381-AS.zip
    When attempting to extract (using native win10 file explorer or winrar) I'm prompted with errors on JR3T-14G391-CE.tar.gz and JR3T-14G381-AS.tar.gz (unspecified error 0x80004005 from windows, checksum error from Winarar - corrupt archive). I've tried pulling with Chrome, Firefox and Edge - same results with all.
    Obviously, these files didn't make it to USB and I'm assuming caused my LST_ERR05 error code.
    I've enjoyed all the color commentary on OTA/Wifi updates and foolishly wasted an hour sitting in the car, trying multiple SSID's only to have JR3T-14G391-CE_1557247163000.TAR.GZ barely make it to about 40%...

    I read about the migration of binaries to the new server. Perhaps the files were corrupted? Or are these deliberately flagged to prevent install? This experience has been less than thrilling so far :)
     
  19. UofMEngineer

    UofMEngineer Active Member

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    Have you tried re-downloading the update package again? Different day? A bad download isn't unheard of and can manifest in a few different ways. LST_ERR05 is thrown when it can't find a package in the script.
     
  20. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    Welcome to the Forum.:wave:

    Peter
     
  21. yohanofUM

    yohanofUM New Member

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    Day 1 of ownership, so just today for attempts - but yes, have tried downloading about a dozen times/ways. Is there an alternative way to download the packages and reassemble?
    The zip downloads fine, but two of the packages inside the syncmyride folder are not clearing for some reason...
     
    Last edited: January 11, 2020

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