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"No Disc" driving me insane

Discussion in '2011-2016 My Ford Touch / In Vehicle Technology' started by Derek Fortner, October 6, 2016.

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    1. Derek Fortner

      Derek Fortner New Member

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      My sync manages to let me know 30 to 40 times a day that there is no disc inserted. I'm literally touching nothing and it continues to pop up. I've done a reset about 5 times now to no avail. Can someone please help me me before MyTouch becomes MyPunch?
       
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    3. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      Welcome to the Forum.:wave:
      I don't recall this issue coming up before. As a last resort you can try removing the negative battery cable for about 10 minutes or so. Be advised that this will likely remove all stored settings. See http://www.explorerforum.com/forums...-disconnecting-negative-battery-cable.427676/ and the following post. It also means the transmission has to go through the 'relearn' stage as will the idle and fuel trim strategy.
      Perhaps others may have a different option. I don't know if a faulty APIM would cause a singular problem like that.
      BTW, have you tried inserting a disc to see if the message goes away?

      Peter
       
    4. FordIVTteam

      FordIVTteam Official Ford Rep

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      Hi Derek Fortner,

      Peterk9 provided some great info. The CD eject button is a little sensitive. A master reset was a great troubleshooting step, but you'll need to make an appointment to visit the dealer if you're not accidentally tapping it when going to change something on the screen. Keep me posted.

      Shaay
       
    5. jmr061

      jmr061 Well-Known Member

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      The bezel that has the eject button is likely bad.
       
    6. champco

      champco Active Member

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      Stick a disk in it
       
    7. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      I suggested that a week ago but the OP seems not to be checking his thread.

      Peter
       
    8. Derek Fortner

      Derek Fortner New Member

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      Sorry as I haven't checked this lately. I've tried every reset method I could find. Some days it wont pop up at all and I managed to get a good week out of not seeing it. It's now back in full force.

      If I insert a disc, it immediately ejects it and reminds me that there's no disc.
       
    9. champco

      champco Active Member

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      Sounds like the button is constantly pressed. However that can happen.
       

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