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phone sync

Discussion in '2011-2016 My Ford Touch / In Vehicle Technology' started by mjonas, June 27, 2011.

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    1. mjonas

      mjonas New Member

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      my new 2011 explorer stopped syncing with my droid x phone recently. i also have another phone that also does not connect to the car. is this a software problem that anyone has experienced?
       
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    3. jrmexplorer

      jrmexplorer Well-Known Member

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      Try a couple of things:

      1.) delete the phone from MFT and delete the profile from your DroidX. Then, pull the battery from your phone while it is turned on. Turn on your phone again and try re-pairing.

      2.) pull fuse #29 located in the fuse box above the parking brake.

      3.) battery cable disconnect in your explorer - let it sit for 5 minutes, reconnect and then re-pair.

      4.) take it to your dealer.
       
    4. vfral1

      vfral1 Active Member

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      The simple answer is Yes, practically everyone with a cell phone has experienced this problem.
       
    5. FordService

      FordService Official Ford Rep

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      mjonas, the steps jrmexplorer listed are great. If you’d like another option before going to the dealer, I also recommend calling the In-Vehicle Technology Team (800-392-3673 - Option 1 then 3) to speak with a live agent to troubleshoot the issue.

      Cory
       
    6. Gandalf

      Gandalf Active Member

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      Well, I, for one, have experienced zero problems with my Droid phone. It was synched up at the dealer the day I picked up my Ex and it has worked every day ever since. FWIW, I don't use my phone to play music and I haven't tried texting. I have just used it as a phone and it has worked perfectly.
       
    7. vegastime

      vegastime Active Member

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      My Droid X does not connect sometimes. Whenever I get back in the car the next time, it will usually connect.

      Of course, I feel like it should connect every time. Should not have to play games to get it to connect.
       
    8. mjonas

      mjonas New Member

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      Cell Phone Sync Problem

      This is a response to my original question. Messing around with Sync today after several months of no sync with my Droid, I shut off my wireless network on my phone and Wala, the car synced with my phone. I guess you cant have wireless on your phone when the car also uses wireless. I hope this helps.
       
    9. aznkidlee

      aznkidlee Active Member

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      My Droid X connects fine and I never had an issue with it.
       
    10. FordIVTteam

      FordIVTteam Official Ford Rep

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      Thanks for the update, mjonas!

      I'm glad you were able to connect your phone! If you have any questions, feel free to ask!

      Rebecca
       

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