Dismiss Notice



Register Today It's free! This box and some ads will disappear once registered!

Rear Camera - No Guidelines Show

Discussion in '2011-2016 My Ford Touch / In Vehicle Technology' started by bluelion, October 24, 2011.

^^Searches ExplorerForum.com^^





  1. cnsheets

    cnsheets Active Member

    Joined:
    September 7, 2011
    Messages:
    949
    Likes Received:
    0
    Trophy Points:
    16
    Year, Model & Trim Level:
    2011 Explemoner
    From the MFT screen, click on settings.....then vehicle.......then rear view camera.....make sure the lines are set to on.....It will show you a preview.
     
  2. Support EF

    Join the Elite Explorers for $20

    Explorer Forum has probably saved you that much already, and will continue to save you money as you learn how to diagnose fix problems yourself and learn which modifications work without having to experiment on your own. Elite Explorer members see practically no ads, can add their own profile photo, upload photo attachments in all forums, and Media Gallery, create more private Conversations, and more. Join Today. Your support is greatly appreciated.



  3. bkmtan

    bkmtan New Member

    Joined:
    January 19, 2013
    Messages:
    9
    Likes Received:
    0
    Trophy Points:
    0
    Year, Model & Trim Level:
    2013 Ford Explorer XLT
    Nope I don't get the coloured warning zones or the lines in the screen, only the pure video feed and the "Check surroundings..." wordings, also the Zoom function is there but doesn't function.

    As for the settings, I have tried turning both the Visual Park Assist and Guidelines to On, but still nothing happens.

    Googling this issue seems that Ford's F150 has the same issue, not sure if the same SSM 22105 applies

    http://www.f150forum.com/f38/disappearing-backup-camera-guidelines-82352/index26/
     
    Last edited: January 19, 2013
    • Disagree Disagree x 1
  4. peterk9

    peterk9 Staff Member Moderator Elite Explorer

    Joined:
    December 28, 2010
    Messages:
    24,961
    Likes Received:
    1,189
    Trophy Points:
    143
    City, State:
    Ottawa, Ontario area
    Year, Model & Trim Level:
    2020 Aviator Reserve
    Callsign:
    VE3
    I think it's time for a dealer visit. There appears to be just one camera (19G490) for the Explorer so I don't know where exactly the problem is but the fact that you do not have anything except video definitely indicates there is a problem.

    Peter
     
    Last edited: January 19, 2013
  5. bkmtan

    bkmtan New Member

    Joined:
    January 19, 2013
    Messages:
    9
    Likes Received:
    0
    Trophy Points:
    0
    Year, Model & Trim Level:
    2013 Ford Explorer XLT
    thanks Peter, if I looked at the F150 issue the camera part is also the same 19G490. But they had to do some RCV configuration, according to the SSM. Told the dealer, he had no clue what that means. :( He said maybe take out the battery and try, which he did, to no avail.
     
  6. Dr Plastic

    Dr Plastic Active Member

    Joined:
    July 10, 2005
    Messages:
    579
    Likes Received:
    2
    Trophy Points:
    16
    City, State:
    Newport News, Virginia
    Year, Model & Trim Level:
    '15 Limited FWD
    It would not be a camera issue. It only provides the raw image. If your guidelines disappeared then it is a software issue. Did you just recently have your software upgraded?
     
  7. bkmtan

    bkmtan New Member

    Joined:
    January 19, 2013
    Messages:
    9
    Likes Received:
    0
    Trophy Points:
    0
    Year, Model & Trim Level:
    2013 Ford Explorer XLT
    yeah I would believe so too. I just had my software upgraded to the most recent one with the A4 maps sd card too. Still the same :(

    Unfortunately my predicament is like the original starter of this thread. My liftgate was replaced by the auto body shop, so if i go to the dealer, he would tell me to back to the auto body shop as they were the ones who replaced it and thus must fix it.

    Anybody knows what RCV configuration means? and is that can only be done by a dealer?
     
    Last edited: January 19, 2013
  8. bkmtan

    bkmtan New Member

    Joined:
    January 19, 2013
    Messages:
    9
    Likes Received:
    0
    Trophy Points:
    0
    Year, Model & Trim Level:
    2013 Ford Explorer XLT
    this is what my camera looks like

    [​IMG]

    and this is what the F150 invoice of the guy who had the similar issue

    [​IMG]
     
  9. phareous

    phareous Active Member

    Joined:
    May 11, 2012
    Messages:
    381
    Likes Received:
    0
    Trophy Points:
    0
    City, State:
    Charlotte, NC
    Year, Model & Trim Level:
    2013 Ford Explorer Limite
    Maybe there is something wrong with the rear parking sensors
     
  10. bkmtan

    bkmtan New Member

    Joined:
    January 19, 2013
    Messages:
    9
    Likes Received:
    0
    Trophy Points:
    0
    Year, Model & Trim Level:
    2013 Ford Explorer XLT
    Nope my parking sensors beep normally.
     
  11. bkmtan

    bkmtan New Member

    Joined:
    January 19, 2013
    Messages:
    9
    Likes Received:
    0
    Trophy Points:
    0
    Year, Model & Trim Level:
    2013 Ford Explorer XLT
    guess i'm out of luck here.
     
  12. ercole

    ercole Member

    Joined:
    March 18, 2011
    Messages:
    77
    Likes Received:
    2
    Trophy Points:
    18
    City, State:
    Verona, NJ
    Year, Model & Trim Level:
    2011 Limited
    Hi,

    I recently had my rear camera replaced (Friday). The original one failed. I too can not get the rear grid lines to turn on, even when I go into settings and manually set it. I confirmed on the left instrumant cluster that the rear camera assist is set to "ON". Still no grids. Camera in clear. Beeping works perfectly (faster as you get closer to the object behind you). Just no lines, grids, or colored blocks as you get closer to the object behind you.

    Did you find a solution? Was it a trip back to the dealer?

    I did a Master Reset. Nothing.

    Ercole
     
  13. peterk9

    peterk9 Staff Member Moderator Elite Explorer

    Joined:
    December 28, 2010
    Messages:
    24,961
    Likes Received:
    1,189
    Trophy Points:
    143
    City, State:
    Ottawa, Ontario area
    Year, Model & Trim Level:
    2020 Aviator Reserve
    Callsign:
    VE3
    Did you go through the following procedure?

    Active guidelines (if equipped) and fixed guidelines
    The active guidelines show the path of intended motion of the vehicle
    while reversing. The fixed guidelines assist a driver with backing into a
    parking space or aligning with an object behind the vehicle.
    To turn this feature on or off when the vehicle is not in R (Reverse), do
    the following on the touchscreen:
    1. Select Menu
    2. Select Vehicle
    3. Select Rear View Camera
    The fixed guideline options are ON and OFF. The active guideline
    options are ACTIVE + FIXED, FIXED and OFF.
    • (1) Rear bumper
    • (2) Red zone
    • (3) Yellow zone
    • (4) Green zone
    • (5) Active guidelines (if
    equipped)
    Active guidelines (5) will only be shown with fixed guidelines (2), (3)
    and (4).


    Peter
     
  14. daborje

    daborje New Member

    Joined:
    December 31, 2013
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    0
    City, State:
    South Central Pennsylvania
    Year, Model & Trim Level:
    2012 Explorer
    I am having the same problem with my 2012 Ford Explorer Limited with active park assist. Just picked up my Explorer from the body shop last night after replacing a damaged liftgate, including a new camera. Although both active and fixed guidelines are turned on, no guidelines appear in the camera. The body shop called the local Ford dealer who said he didn't know the answer and the dealer was to call Ford for help. The guidelines worked with my damaged liftgate prior to replacement.

    Anyone have any further information, yet?
     
  15. peterk9

    peterk9 Staff Member Moderator Elite Explorer

    Joined:
    December 28, 2010
    Messages:
    24,961
    Likes Received:
    1,189
    Trophy Points:
    143
    City, State:
    Ottawa, Ontario area
    Year, Model & Trim Level:
    2020 Aviator Reserve
    Callsign:
    VE3
    Welcome to the Forum daborje.:wavey:
    As Dr Plastic mentioned in his post, I think this is a software issue. It appears that all models have the same camera but they don't all have Active Guidelines. There is also a post about the dealer having to perform a RCV configration but no one seems to know what that means. RCV to me could mean 'Receive'. In that case the system would have to be configured again to receive input from the various sensors throughout the vehicle. That would be something that only the dealer could do.
    I'm not sure if this falls under Rebecca or Crystal's area.
    If you want some assistance to get 'the ball rolling' on this you can send a private message to Crystal (FordService) using this link;
    http://www.explorerforum.com/forums/private.php?do=newpm&u=157968
    Include your name, daytime phone number, VIN, mileage, and dealership info in your message.

    Peter
     
  16. daborje

    daborje New Member

    Joined:
    December 31, 2013
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    0
    City, State:
    South Central Pennsylvania
    Year, Model & Trim Level:
    2012 Explorer
    Thanks Peter! Your help is very much appreciated. I guess the new hardware (camera) has to be synchronized to the vehicle.
     
  17. sarric

    sarric New Member

    Joined:
    January 27, 2011
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    City, State:
    Oklahoma
    Year, Model & Trim Level:
    2011 XLT
    I had my reverse camera replaced under warranty on my 2011 XLT last summer. When I got it back it did not have any grids,etc. Come to find out they replaced it with wrong part. Take it back to dealer and make sure they ordered proper camera.
     
  18. MikeFreas

    MikeFreas Active Member

    Joined:
    June 23, 2011
    Messages:
    301
    Likes Received:
    0
    Trophy Points:
    16
    City, State:
    VA Beach VA
    Year, Model & Trim Level:
    2012
    Backup assist quit working

    Several weeks ago the backup camera would remain on for quite a while after shifting to drive. Tooke it to the dealer who fixed it by doing a master reset costing me 50 bucks.

    a few weeks after that the camera works but the visual overlay (lines and colored blocks) no longer work. The zoom function for trailer hookup does not work either.

    I tried to do a master reset from the MFT but it didn't work. I've checked the settings for this feature several times. Trying to avoid another trip to the dealer.

    Any ideas?
     
  19. peterk9

    peterk9 Staff Member Moderator Elite Explorer

    Joined:
    December 28, 2010
    Messages:
    24,961
    Likes Received:
    1,189
    Trophy Points:
    143
    City, State:
    Ottawa, Ontario area
    Year, Model & Trim Level:
    2020 Aviator Reserve
    Callsign:
    VE3
    I guess the original delay issue wasn't caused by the setting be on delay if you checked the settings. I have mine on delay and it stays that way until I reach 10kmph (6 mph). If the master reset didn't fix the issue you could try a battery disconnect. Leave it disconnected for a while then hook it back up and check the camera again. If the problem is still there, the camera may have to be replaced.
    What model do you have? Your profile only says 2012.

    Peter
     
  20. daborje

    daborje New Member

    Joined:
    December 31, 2013
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    0
    City, State:
    South Central Pennsylvania
    Year, Model & Trim Level:
    2012 Explorer
    Solution Found

    I originally posted in January that I was having the same problem with my 2012 Ford Explorer Limited with active park assist. My rear liftgate was damaged and had to be replaced, including a new camera. Upon picking up my Explorer from the body shop, no guidelines would appear on the display screen even though both active and fixed guidelines were turned on in settings. The guidelines worked perfectly with my damaged liftgate prior to replacement.

    What I found out: Apparently there were a bunch of replacement cameras manufactured that were either defective or were not appropriately matched for vehicles with park assist. After waiting for several weeks because of backorders due to this manufacturing problem, a new replacement camera was installed and my back up camera with guidelines has worked perfectly ever since.

    Although logic suggests it was a software problem, it was not. It was a hardware problem due to a manufacturing problem with the replacement camera.
     
  21. MikeFreas

    MikeFreas Active Member

    Joined:
    June 23, 2011
    Messages:
    301
    Likes Received:
    0
    Trophy Points:
    16
    City, State:
    VA Beach VA
    Year, Model & Trim Level:
    2012
    My car is a Limited.

    I'm having the exact same problem as the rest of the folks that have posted in this thread. There has not been any work done on the rear of the car for almost a year. My wife was hit in the rear but the damage was limited to the rear bumper cover. The backup camera worked until a few weeks ago.

    I've checked the settings several times. Though I'm not home to look at it currently I don't remember seeing a "rear view camera" option in the vehicle settings. I only remember rear assist.
     

Share This Page







We Support Our Troops!