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Rear Camera - No Guidelines Show

Discussion in '2011-2016 My Ford Touch / In Vehicle Technology' started by bluelion, October 24, 2011.

^^Searches ExplorerForum.com^^





  1. omar302

    omar302 Active Member

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    Read the wwarranty booklet, if your car was originally sold for use in USA then the warranty still applies outside USA, but you might have to take your reciepts to a USA dealer to ask for a refund.
     
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  3. opam

    opam New Member

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    rear camera - no active guideline **update**

    Well I would like to give you an update of my situation...After a couple of weeks finally the dealer replace the APIM under warranty, I bought a used camera over the internet from a Ford explorer sport 2015 and my sistem was updated to version sync2-v3.8..I have my camera back again everything is working fine except for the "active guideline" which do not appear !!
    dealer reinstall latest sync software without success. Now after 2 days trying... dealer gave up, they do not know what else to do to have the active guideline back and working again. they have not seen a model like mine with automated parking system.
    PLease help !! any assist will be pretty much appreciate
     
    Last edited: May 25, 2016
  4. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    It has nothing to do with the Sync software. Anytime a camera is replaced, the dealer has to set it up to match your vehicle using, I believe, an IDS program on his laptop. This is because not all trim levels have the same camera options. This 'setup' requirement has been mentioned several times here. See also post 80. I'm guessing the dealer hasn't had much experience in replacing cameras.

    Peter
     
  5. opam

    opam New Member

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    Thank you Peter, I will tell to the dealer guy and get back here with updates
     
  6. opam

    opam New Member

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    hello Peter, I just returned the vehicle to the dealer, Explained to them what you wrote and finally I have backup camera up and running flawless !!
    thank you !! :)
     
  7. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    Glad to help. That's what the members are here for. Have a great weekend.:thumbsup:

    Peter
     
  8. cyberjas2001

    cyberjas2001 New Member

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    Hello guys, I had the same issue on my Ford Explorer 2012 Limited, first the guidelines disappeared, after that randomly I was getting the error message "Rear View Camera is unavailable, Please contact your dealership", so I took my car there, they did a master reset the first time but after a few hours of have my car back the same message was displaying again, so I made another appointment this time they told me that they have to order a new camera because it was working sporadically, then today I went in again and I got my camera replaced finally and for free. Originally they told me that they will charge me $200 because it was out of the warranty but then they told me that it was all covered. So I guess Ford now is realizing that is something wrong with their back up cameras, maybe they are defective? who knows... anyway I will post again if this crappy issue happens again. Thanks to this post I was able to make the right decision and take my car back to the dealership without spending a dime.
     
  9. baxterdown

    baxterdown Active Member

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    Hi everyone,

    All of a sudden my rear-view camera didn't come on yesterday. All I got was a black screen with a warning that read "Camera is unavailable. Please contact your dealership." After a few restarts (I was running errands) the camera came back on but without any guides. Guides haven't come back since. Here's what I have done to troubleshoot:

    - I went into settings are switched on/off the additional guides option a couple of times
    - I switched the camera delay on/off a few times
    - I pulled out fuse 29 for an hour to restart the system

    Any assistance on next steps would be greatly appreciated.

    Jose
     
  10. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    Hi there Jose. It seems like ages since you last posted. More than likely your rearview camera will have to be replaced. This problem seems to be occurring more and more with the 2011 and 2012 models. If you still have the OEM camera I think you'll see quite an improvement in the resolution on the new one. If the camera is replaced, make sure that the tech sets up the camera using the IDS tool to match your vehicle in order that you will have the proper setting for the guidelines. Good luck.

    Peter
     
  11. snomas

    snomas New Member

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    I have the same problem and also some times the backup camera doesn't come on. The dealer said I need a new camera cost $450.00.
     
  12. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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  13. Krimma

    Krimma New Member

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    I have the same problem. I have a 2012 Ford Explorer limited my lines have just vanished. Then they came back after I did a master reset to factory defaults. What's weird is that there is no spot to turn off the guidelines just the green yellow and red blocks that follow the guidelines.
    This is really starting to Bother me due to the fact that I have never had any damage on the rear of the vehicle and I use them to reverse park...if ANYONE COULD HELP ME WITH THIS IT WOULD BE GREATLY APPRECIATED
     
  14. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    Have you checked page 291 of your Manual? Fixed guidelines can be turned ON or OFF. The Active Guidelines can also be turned OFF.

    Peter
     
  15. Krimma

    Krimma New Member

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  16. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    Thank you. Good luck. As I mentioned in the other thread the APIM should still be under warranty.

    Peter
     
  17. Krimma

    Krimma New Member

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    Could someone help me please???
    Is the reverse camera part of "My Ford Touch"?
     
  18. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    I would think not. It is controlled through the MFT screen as are many other features but that doesn't make it part of MFT.

    Peter
     
  19. Krimma

    Krimma New Member

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    Who would I contact about getting my camera guidelines back. Supposedly there is a warranty on the reverse camera
     
  20. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    There is no special warranty on the rearview camera that I'm aware of. It falls under the 3 year, 36k mile warranty and the ESP if in effect. If your guidelines are set up in the 'settings' to show and they don't, you likely need a new camera.

    Peter
     
  21. Krimma

    Krimma New Member

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    That's not really fair...how could I have caused my guidelines to vanish? Now I'm told it's $450 to replace the camera
     

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