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Rear Toe Link Recall

Discussion in 'Stock 2011 - 2019 Ford Explorer Discussion' started by Flying68, June 12, 2019.

^^Searches ExplorerForum.com^^





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  1. Diveshard

    Diveshard Active Member

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    Its kind of illogical to not do the front if the back was done free or not. I was put in a corner. Either way it was just $50 and its all done, whether it needed or not lol probably not.
     
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  3. Odrapnew

    Odrapnew Active Member

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    Meh, $50 to have it all 4 wheels aligned (including rear for free) isn't a bad deal.

    You say it was off by .07, which measurement?
    And was that .07 out of spec, or from nominal (and still within spec)?
     
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  4. KayGee

    KayGee Well-Known Member

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    If that was $50 CAD for a front end alignment, that is not bad. That is ~$38 USD currently and the going rate in my area for a front end alignment.

    As to whether you needed it or not, that is probably open to debate.

    For those that have a chain shop in their area that does free alignment checks, maybe it would be good to have a check done before the toe link recall to see if a front end alignment is needed. If so, then have the dealer do front and rear with the recall if price is reasonable. If not, then decline the front alignment.
     
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  5. Ayman20

    Ayman20 New Member

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    City, State:
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    I am from Saudi Arabia and my car (2016 ford explorer XLT AWD) was originally bought and used in Canada for 2.5 years then exported to Saudi Arabia where it has completed 3 years and 9 months till now.

    I went to the dealer (Alnaghi Motor Co. the new and only dealer for ford in my region replacing the old Aljazirah Motors. Unfortunately, Alnaghi is well known for his below-average after sale and maintenance services and many complaints from the customers to the ministry of trade and commerce since he took over 1 month ago)
    So I went for the recall on Sunday at 8 am where I spent 3 hours waiting for them to receive my car (The weekend is Friday and Saturday here) and I received my car the next day at 4 pm. I attached photos for the pieces they replaced.

    They said that they did a rear alignment but when testing the vehicle the steering wheel was not correctly centered. So, I decided to go to my preferred Michelin dealer to check the alignment. The left rear side was out of the toe. The right was correct. The front was out of toe on both sides. Corrections made with a cost of approximately 100$ US.

    The same dealer is now covering half of the country while the old one is covering the remaining parts (central and western region). The 2019 explorer sport is priced at 54.000$ (tax not included) while the old dealer is selling 47.000$ with an included maintenance plan free of charge till 100.000 km. Unfortunately, you have to make a 1000 km trip to the old dealer at the Capital Riyadh to buy from him.

    photo_2019-09-10_07-25-03.jpg

    photo_2019-09-10_07-25-02.jpg
     
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  6. SuperGreg

    SuperGreg Member

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    Cool, thanks for the pics! Always interesting to hear how things work in other countries. From what I understand, Explorers sold new in the Middle East area come with a water cooled PTU - I assume not the case with your since it came from Canada.
     
  7. Rainlord

    Rainlord Elite Explorer

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    Just in case, for those in Europe looking to have this done.

    I contacted Ford Europe and this is one of the US recalls that they have already approved for Europe (for example, the exhaust in cabin recall is currently not "released" for Europe and thus cannot be fixed for free).

    If your VIN is this system: www.etis.ford.com and you see 19S17 listed for your VIN, then contact your local dealer (in Switzerland, I had to contact the one Ford Europe recommend, as not many dealers can deal with US cars). The dealer will then order the parts (they don't seem to have much in stock over here) and set up an appointment to get it fixed.

    So far I'm waiting on the parts to come in, if I see anything different in the # on the parts than already in the thread, I'll post some pics. Will probably take a few weeks...

    Edit: car at the dealer now, should hopefully get it back tomorrow. Will look at parts then.
     
    Last edited: September 19, 2019
  8. Cusefan78

    Cusefan78 Member

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    My rear toe link broke as I was driving yesterday. Pretty special when driving at 50mph. Had the car towed to the dealer. Now I’m told the nut is stripped In the subframe and is just spinning. Waiting to see if ford is going to cover a new sub frame or if I’m sol. I can’t believe the bad luck I have had with this explorer so I’m already bracing for ford to not cover it. Ptu changed twice. Ac compressor, crack in the front manifold..... I have been a life long ford owner but this might be it for me.
     
  9. Fettfan105

    Fettfan105 New Member

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    Just had my toe link recall done, drives better. Thinking the alignment was off a bit, much smoother on the highway
     
  10. Cusefan78

    Cusefan78 Member

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    Update. Three days in the local dealership and my explorer is back. They had to get a special tool from ford to remove some nuts that were spinning.
     
  11. JAPeterson

    JAPeterson Active Member

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    Had the toe link and the exhaust smell taken care of is couple of weeks ago, it took a total of a couple of hours. They aslo reprogrammed the hivav system and I noticed today that with the remote start that the controls are now set on rear defrost heat, and the drivers side seat heater is on high. But no defrost, this is with the controls on Automatic
     
  12. Striker429

    Striker429 New Member

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    So I had this recall completed. Prior to the recall I just put 4 new tires on and had a 4 wheel alignment done. The vehicle felt great, straight, and planted. After the recall the rear end was wandering and when hitting a bump the rear end would seem to skip/hop. I don’t have much confidence in the shop so I got under and checked. They didn’t even torque the tow link nuts, they were less than finger tight. I also believe the car is riding a little higher in the rear making me think they didn’t measure the ride height prior to the work or didn’t bother putting it back to specs. I measured a buddy’s Explorer and his rides 1/2-3/4 inch lower in the rear. Does anyone know the stock ride height specifications for a 5th gen 2014 Ford Explorer awd limited? And find them anywhere. The suspension didn’t feel nearly as plus making me think the higher ride height might be contribution plus a lack of alignment, etc.
     
  13. Adrian Gitch

    Adrian Gitch Active Member

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    Sounds like they just threw on the new links and didn't even do adjustments/alignment. I can't help with the stock height but I hope you can find a place that you trust and have them get it back to specs. I definitely would never use that dealer again.
     
  14. stillmarried

    stillmarried Member

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    Based on post #87, I emailed my Ford Dealer about the TSB19S17 toe link replacements. The dealer quoted me $300 to do the replacement, and I thought that it was done at no cost to the owner. I checked the actual TSB from the ford oemdtc.com, page 19, and found that this TSB 19S17 only applies to SOME Ford Explorers.
    "Summary
    Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension."
     
    Last edited: October 15, 2019
  15. Querys

    Querys Active Member

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    you should do a VIN check on Check For Ford® Recalls And Field Service Actions | Official Ford Owner Site
     
  16. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    See the following. It also shows how to check if your vehicle is on the list.
    Ford Explorer Recalled for Suspension Problem
    Vehicles recalled: 2011-17 Ford Explorer built at the Chicago assembly plant from May 17, 2010, to Jan. 25, 2017.

    Peter
     
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  17. ncsuengineer256

    ncsuengineer256 New Member

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    When I got home from getting the recall done on my 2014, I slid under and noticed that on one side the jam (check) nut wasn't tightened at all. I called the dealership and told them about it and had to drive all the way back over. I asked for a free 4 wheel alignment as a concession and the service manager agreed to it. Couple of days later, a lady from the dealership called and apologized and offered free oil change and tire rotation. In your case, it sounds like they didn't set the ride height adjustment correctly as well. I'd ask for a 4 wheel alignment at no charge at a minimum as a concession for the shoddy work.
     
  18. stillmarried

    stillmarried Member

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    This is my point, the way that I read the vehicles recalled statement above, says that all 5th gens are affected. That is false. How do you interpret the statement?
     
  19. Odrapnew

    Odrapnew Active Member

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    Go to NHTSA website and enter your VIN. Will tell you any open recalls. I did and mine showed up as being part of the recall and still open (I haven't had it done yet).
     
  20. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    Same way.
     
  21. RedXLTlove

    RedXLTlove Member

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    Thanks for link, I checked and ours is not on the recall for the Toe Links.

    But I did find a recall about the front seat tracks?? That is an odd one:confused:
     

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