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RESOLUTIONS - Hood Paint Bubbling Issue

Discussion in 'Stock 2011 - 2019 Ford Explorer Discussion' started by firecadet613, December 23, 2015.

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    1. firecadet613

      firecadet613 New Member

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      I have poured over the multiple threads regarding the 2011+ Ford Explorer hood paint bubbling. Obviously this is an ongoing issue if it is still affecting new vehicles.

      What I want to try and gather together in this thread, is what resolution did you achieve, how did you get to that point and how has it held up?

      I just found this issue on the 2014 we purchased for my wife. Spotless car, even had a local car wash scan tag in it (used on their monthly unlimited washes), so they took care of it. Has a few bubbles under the hood. BTW - I drive a 2014 F-150 (bought new) - no issues with my hood.

      Body shop at the dealer says they see 3-4 a week and Ford will only approve a sandblast/repaint - unacceptable in my book. Once an aluminum body panel is contaminated, it needs to be replaced (reference all the body shops spending around $100,000 to be certified to work on the all aluminum F-150).

      That being said, if you did, you can find what a lot have gone through in regards to achieving resolution.

      Did you get it repainted? Hood replaced? If so, how long ago and how has it held up? How did you reach that resolution with Ford?

      My mind is blown that this is still an ongoing issue in new vehicles. Obviously it's something happening at the Ford Chicago Assembly plant, as it isn't affecting other model lines (my F-150 was built in KC, but they are built in Dearborn as well at about 1,000/trucks a day!) so Ford can remedy this at the source if they want to.
       
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    3. TinMan4154

      TinMan4154 Active Member

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      When I first took my 2016 in to show them the hood and dent in my driver door Ford denied the claim and marked it as non-warrantable. I filed a complaint with the BBB and then they offered to repaint my hood and repair my door which would require a repaint. I told them they were crazy if they thought i was going to allow all that on a new vehicle. I have now requested either a replacement vehicle or full refund through the BBB. Waiting to hear back as they have two weeks to respond.

      If they fail to do do either I will probably hire a lawyer to get my money back and never own another Ford for as long as I live. I'm giving Ford a chance to make this right by giving me a replacement vehicle. The ball is in their court...
       
    4. Bill #5 Explorer

      Bill #5 Explorer Well-Known Member

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      My 2011 had this issue. Ford Customer Service here on our Forum helped me get mine repainted. I was w a y out of warranty when mine was finally resolved. I was around 80,000 miles. When I traded my truck in back in October with 153,000 miles the hood still looked perfect. Better than factory. If done right, the repair will be just fine. Mine was Red Candy Metallic. Not an easy color to match. It was about 90-95% perfect color match. The durability was excellent.
       
    5. FordService

      FordService Official Ford Rep

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      Hello firecadet613,

      Let me look into this further. What’s the mileage on your Explorer?

      TinMan4154,

      Upon checking my resources, I see that you have initiated contact with the Better Business Bureau, and have an open arbitration claim. At this time, please continue to work with your Dispute Resolution Specialist to reach a resolution.

      Bill #5 Explorer,

      Thanks for sharing the great news, and I'm glad to learn that your concern was resolved.

      I'll be here if you need me, and Happy Holidays! :)

      Tricia
       
    6. firecadet613

      firecadet613 New Member

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      Good to hear! What was the time from 80,000 miles to 153,000 miles to see how long it held up? Ford is holding firm all they will warranty is a refinishing, not a new hood.

      Tricia - already have a case open, 30,000 miles. Your peer Crystal on F150Ecoboost had that going for me.

      Thanks!
       
    7. Bill #5 Explorer

      Bill #5 Explorer Well-Known Member

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      2 years.

      You don't need a new hood. Just a repaint. Good as new, in fact better.
       
    8. Bill #5 Explorer

      Bill #5 Explorer Well-Known Member

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      You will not get a replacement vehicle. And as soon as you "lawyer-up" your process with Ford will take a drastically different course.

      Have you ever hired a lawyer before? In this case, you will NEVER get your money back. It will only delay the process and cost you more (time & money) in the long run. Now, if you have a lawyer willing to work for you for free, more power to you. Good luck.

      Dent in the door? How big? How'd it get there? You bought/accepted the Explorer with a dent in the door? If you bought the truck, drove home, and found a dent in your door, why would Ford assume warranty repairs? After you left the dealership how would they know how you got the door dented? If it's just a door ding, that can be fixed with great results for about $85 with a good PDR guy.
       
    9. TinMan4154

      TinMan4154 Active Member

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      I am giving them a chance to give a replacement or my money back by going through the BBB, as is stated above, before going with a lawyer.

      A lawyer is not an issue for me. Thank you for your concern.

      The dent is in the edge of the door, and could of only been done prior to or during installation. With a black vehicle it is hard to see and was not observed by me or the dealer until I got it home. Ford has acknowledged the dent could not have been done by me or transport. Ford has advised the door can not be fixed by PDR.

      Again, thank you for your concern but I'm all over it. Just trying to make sure everyone is aware of Fords horrible quality control so they can be sure to look over the vehicle with a microscope prior to signing anything. My case proves Ford would care less about their QC and taking care of the customer after the sale. A customer should not have to go to the BBB to get the company to take note of them.
       
    10. firecadet613

      firecadet613 New Member

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      I agree. QC cab be an issue but from what I found, they'll fix out. When you build 1,000 F-150s a day at two plants, you can't slow down.

      My dealer hasn't failed me yet so might as well let them refinish it and if it comes back I'll be prepared if they put up a fight.
       
    11. Junkmann2

      Junkmann2 Active Member

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      If enough people have this problem, and Ford doesn't step up and fix it, then some class action lawyer will wind up taking on the cause. Considering the small sampling that visit these forums, I am certain that the picture is a much bigger one. I could understand if these defects were to happen after many years of service, but on a 2013, I don't believe that is acceptable under any circumstances.
       
    12. rhaviation

      rhaviation New Member

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      I have a 2016 Explorer that the front lip of my Hood is beginning to bubble in multiple dime size locations or larger. How do you recommend I begin a claim? Thanks in advance.
       
    13. blwnsmoke

      blwnsmoke Staff Member Moderator Elite Explorer

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      They have been gone for over 2 years. Visit your dealer for warranty.
       
    14. Marcus22

      Marcus22 New Member

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      I have a 2016 with 20,000 miles on it when the paint started to bubble. Dealer said they would replace the hood. While I was waiting for repairs I noticed a paint chip in the bumper. They repainted the whole front end no questions asked. It only has 27,000 on it now so not long for reliability.
       
    15. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      No need to start a claim. Check your Warranty Guide that came with the vehicle. You'll find that there is a 5 year, unlimited warranty on issues like that. Just take it to the dealer.

      Peter
       
    16. Mikepbrowning

      Mikepbrowning New Member

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      It's not that easy. I've been fighting the dealer for going on 2 years. They tell me to talk to Ford, Ford tells me to talk to the dealer. Another dealer tells me Ford scores their customers and, the more new cars you buy the higher the score, and that is a huge factor in them either fixing it or giving you tye finger and making you go on a chase. Any help here for me as well would be great because I had an '05 that did it and was told to screw off and my '14 does it, not to mention my mothers '05 did it and now her '06 is showing signs. Not sure what else to do but it looks awful and is ruining my cars value.
       
    17. blwnsmoke

      blwnsmoke Staff Member Moderator Elite Explorer

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      It is easy if you are under the 3yr/36k. It is the dealers responsibility to put a warranty claim through and will need to upload pics for Ford to review. If you are under 3yr/36k, it is covered, if not, then you are out of luck.
       
    18. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      Welcome to the Forum Mike.:wave:
      If you were responding to my post then that warranty doesn't apply to your 2014. The 5 year, unlimited warranty applies to 2016+ Explorers.

      Peter
       
    19. vincent.labonte

      vincent.labonte New Member

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      I have a 2013 Ford Explorer Limited and this problem started about 3 years ago. I went to 3 different dealer and they all told me the same thing. Not covered unless it is rusted through. I even contact Ford Canada through Twitter and they decline to cover it. My wife got into a small accident and got the whole hood repainted at the insurance company rate (dirt cheap). Ford Canada on Twitter mentioned to keep my receipts in case they issue a recall.
       
    20. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      That's one way to resolve the problem. Unfortunately, you can expect the issue to return as have many others who simply had it repainted.:(

      Peter
       
    21. Junkmann2

      Junkmann2 Active Member

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      What is the one way to resolve this issue? Both of our 2016 Explorers are having the same issue. thanks
       
    22. peterk9

      peterk9 Staff Member Moderator Elite Explorer

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      Have the hoods replaced under warranty.

      Peter
       

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