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Seni , For President of Customer Service

Discussion in 'Stock 2011 - 2019 Ford Explorer Discussion' started by shoeman, April 5, 2011.

^^Searches ExplorerForum.com^^





  1. shoeman

    shoeman Active Member

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    This heading say it all . She is keeping all of us posted on what is happening with our cars/trucks,with the best information that she can ,and most of all answers all of us within a day or hours of our posts. It is to bad that so many dealers do not have the same loyalty to their clients (us) as Seni does to the Head Office and to us. Many Thanks Seni.
     
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  3. bkool2323

    bkool2323 New Member

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    I second that motion. Seni has provided quick replys and excellent customer service.
     
  4. Gowen1068

    Gowen1068 New Member

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    Have to agree! She is a positive, reasonable and overall very patient. She understands that many complaints are simply misunderstandings or lack of information and can be addressed with a full view of the facts/overall picture. It is so great to see Customer Service in a world with little of it.

    Thanks Seni for giving such great service.
     
  5. esandye

    esandye Active Member

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    She's the best, and most pleasant customer service person I have ever encountered. What a gal!
     
  6. gabella

    gabella Active Member

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  7. FoodDr

    FoodDr New Member

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  8. brent.l

    brent.l New Member

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    I agree wholeheartedly!!!
     
  9. xplo

    xplo New Member

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    I also agree, she has been the best :)
     
  10. GWA1

    GWA1 Active Member

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    Add me to the Seni fan club!

    GWA!
     
  11. UncTarheels

    UncTarheels New Member

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    Seni is great. It doesn't matter if you're complimenting her, or complaining about the various ford problems. She's always sympathetic, caring, and extremely helpful. It doesn't matter what the problem is. Seni is there for us all!
     
  12. 11Limited

    11Limited Member

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    Agreed, she does get back to you...


    Even if I don't like the answer :)
     
  13. rnmomx2

    rnmomx2 Active Member

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    :thumbsup::D
     
  14. FordService

    FordService Official Ford Rep

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    *Blushing*

    :D To all of my awesome Explorer Forum Fans,

    I can not begin to tell you how blessed I was to read this thread! First, I would like to thank my husband, who has allowed me to talk about Explorers and its upcoming owners, night after night. Second, I would like to thank the Ford Motor Company, without them there would be no Explorer, no Explorer Forum, and definitely no forum users like yourselves. Last but not least, I would like to thank God for directing me to this awesome position, where I have the pleasure of meeting and communicating with all of you wonderful people.

    I promise to continue working hard to reply as quickly and efficiently as I can. Please bare with me, as I was away yesterday and have many emails and threads to reply to. I will do my best to get to as many as humanly possible today! :p:

    Thanks for being loyal to Ford and welcoming me in this forum. May your Ford experience continue to be Ford-tastic!

    ~Seni :D
     
  15. whitesn95

    whitesn95 New Member

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    If every dealership would have customer service the way Seni has provided it to us, buying a new car would actually be a pleasant experience instead of how frustrating it truly is today.
     
  16. GWA1

    GWA1 Active Member

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    Come on guys and gals....Lets update this..plenty of new people have been helped by Lady Seni since 04/07. Tell Seni and Ford what you think. In a few days I will forward to Seni's manager...

    GWA1
     
  17. NEWPORTNJ

    NEWPORTNJ Active Member

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    She is the best. And lets not leave behind corey these two are awesome !!!!
     
  18. calabrese94

    calabrese94 New Member

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    11 limited white 302A
    she is great what would we do with out her well for starters will be stuck on calling our crappy dealers that seem not to know anything
     
  19. Jar0d_82ABN

    Jar0d_82ABN New Member

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    So far my dealer has returned or sent me zero emails since I ordered my Explorer; whereas, Seni has provided me with a VIN and assisted me to find my sticker. If it was possible to order my Explorer online with only Seni to assist me, I would do without hesitation. Thanks for all the help.
     
  20. Edgieguy

    Edgieguy Active Member

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    2011 XLT / 11 Edge Sport
    What an asset to Ford Motor Company she is! They may not even understand how helpful and far reaching her work goes. We too heard nothing from our dealer after placing our order, and you'd think after dropping $43k on a matching Edge Sport a few months earlier would have made the dealership treat us a little more like VIPs.... nope!

    She was terrific responding to emails and forwarding information. The dealership experience shouldn't end when you sign an order, it should begin. With Seni, it does.
     
  21. Moo26

    Moo26 New Member

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    '11 Ex - Limited
    I agree... Seni got me my VIN number before my dealer contacted me. She has been great... We need to find an address to send some complimentary letters or emails to. Someone at Ford should be hearing about how Seni has probably saved numerous orders from being cancelled!!!!!!
     

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