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Sync 3 and Navigation Map Updates

Discussion in '2017+ Sync 3 / In Vehicle Technology' started by Dfred, July 9, 2017.

^^Searches ExplorerForum.com^^





  1. Dfred

    Dfred Active Member

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    I have had my Explorer for almost a year...... never an update..... no new maps....... My portable Garmin has updated maps 4 times in the last year..... Ford is so behind in technology compared to other car makers........
     
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  3. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    I don't believe Ford is responsible for the navigation card updates. I think they are controlled by Navteq. Also have you compared Ford's tech to Toyota? The 2011 Explorer was miles ahead of the 2009 HIghlander I had and subsequent model years. You had to go to the Highlander Hybrid to come close to having a few of the Explorer's technology.

    Peter
     
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  4. Dfred

    Dfred Active Member

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    Sync 3 doesn't use a card for updates that I know of.......
     
  5. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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  6. Dfred

    Dfred Active Member

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  7. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    Do service stations still sell road maps?:D

    Peter
     
  8. whimsey

    whimsey Member

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    I'm so old I remember when service stations gave maps away ;).

    Whimsey
     
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  9. DMG632

    DMG632 Active Member

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    You can't even find a "service station" now a days...... let a lone a map free or other wise.
     
  10. 4havnfun

    4havnfun New Member

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    I contacted customer service from the ford.navigation.com web site and this is the reply I got

     
  11. jmr061

    jmr061 Well-Known Member

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    Pr-16 Exp Sport
    Tell that to the owners of 16s models with SYNC 3 who haven't gotten a map update yet. Seems to me SYNC3 first hit the market in spring of 2015...with the 2016 Escape. Still no map update.
     
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  12. PlatinumOwner

    PlatinumOwner Active Member

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    Yeah, this is disappointing. Even the 2017's are shipping with out-of-date maps on SYNC 3.
     
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  13. IraMarlowe

    IraMarlowe New Member

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    I would appreciate any help. I have had a sync3 installed a 2017 sync3 into a 2016 MKX. Most All seems to work with two exceptions.

    The steering wheel volume controls, volume knob will rase and lower the volume and the icon on the radio appears but the icon stays at zero and will not increase or decrease with the volume

    In addition, there is no audio with the navigation voice prompts.

    I was wondering if they are related and if there is a fix for this issue

    Thank you for any help!
     
  14. PlatinumOwner

    PlatinumOwner Active Member

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    It sounds like it wasn't programmed to your vehicle. There are likely other issues with the configuration as well.

    Find a VIN from a similarly configured 2017 with SYNC 3. Download the as-built data here
    https://www.motorcraftservice.com/AsBuilt/

    Program the APIM (7D0 blocks) with FORScan.
    https://docs.google.com/document/d/1-8dKaS_Spu4Zw4hV_CrKC4tLoP9G8yejqegF1wxIqxY/edit
     
    Last edited: July 23, 2017
  15. IraMarlowe

    IraMarlowe New Member

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    Thank you. The sync3 came out of a vehicle with all the same options as my vehicle, I started thinking that the volume and tuning module my have a different address. So, I'm not sure as far as I see everything else works.
     
  16. IraMarlowe

    IraMarlowe New Member

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    One other thing I forgot to mention. My MKX had a Sync2 prior to the installation of the 2017 Sync3
     
  17. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    Welcome to the Forum Ira.:wave:

    Peter
     
  18. IraMarlowe

    IraMarlowe New Member

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    Thank you Peter !
     
  19. PlatinumOwner

    PlatinumOwner Active Member

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    If you can provide the current programming data from SYNC 3 in your MKX, I may be able to help.
     
  20. IraMarlowe

    IraMarlowe New Member

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    I am waiting for a scan tool to be delivered.. as soon as I receive it I will be able to get you that info to you. Thank you in advance !
     
  21. stillmarried

    stillmarried Member

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    Been checking monthly on the Navigation Map update for the 2017 Explorer site for 2 years:
    Ford/Mercury | General Error | HERE

    The site says "The first map update is expected to be available approximately July 2019.
    Please check back later. Thank you
     

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