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Sync Services Subscription Ending

Discussion in '2011-2016 My Ford Touch / In Vehicle Technology' started by RJT, April 3, 2014.

^^Searches ExplorerForum.com^^





  1. RJT

    RJT Member

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    Got a notification that my Sync Services Subscriptions is ending 4/8 (Number of years were free, but that's over). Really, the only thing I used it for (but it was nice feature) was going to Mapquest on my home PC and getting directions for my trip and then sending to my EX.

    If reading it right, they want $60 a year. I just don't use it that much. Any of you folks going to cough up the dough?
     
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  3. roamingphantom

    roamingphantom Active Member

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    I thought it was free for 3 years and then after that its 60. I didnt see how old your Ex was but mine prompted me to renew and said it was free to renew.
     
  4. RJT

    RJT Member

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    Yep, it is, but mine being a '11 i guess its coming due. Just something to consider i suppose as three are quite a few members who have these first off the line Ex's. I don't know why they just don't tier their pricing. Have never needed to speak with a live operator, nor would I ever envision doing so. But, their other services are all automated and some are helpful. Why not just charge $20 for them?
     
    Last edited: April 4, 2014
  5. FordIVTteam

    FordIVTteam Official Ford Rep

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    You are reading it correctly, RJT. If you renew and decide that you no longer wish to use it, you can cancel and receive a refund for the remaining months. Also, I can't believe it's already been three years!

    Once your complimentary subscription is done, the renewal message will advise you to log in to your SYNC account, roamingphantom. :)

    Rebecca
     
    Last edited: April 3, 2014
  6. RJT

    RJT Member

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    Thanks. And for those with a 2011, I simply called "services" from my car and an automated response came back with something to the effect of "Your sync services are about to expire. To renew, please log on to <sync>.com" Once there, the only option appeared to a financial renewal..... I mention this as this didn't come from an email or flyer being sent out. So you may want to try it to see if you are in the same boat.
     
  7. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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    That's one thing we up here don't have to worry about. SYNC Services package isn't available here nor is the Vehicle Health Report.

    Peter
     
  8. dco43054

    dco43054 Well-Known Member

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    Sync what?




    That would be no. Worthless "feature"
     
  9. roamingphantom

    roamingphantom Active Member

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    If you have any calls left -

    Your active SYNC Services subscription comes with 20 complimentary Operator Assist calls per year. You may also purchase additional sessions. Unused Operator Assist calls expire when your SYNC Services subscription expires, so keep the subscription active to roll over any unused calls.
     
  10. RJT

    RJT Member

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    Thanks, yep. I got all that. Just that I never used that feature. Between my Phone App, the car's GPS, and my wife.... I got enough people telling me where to go :). Maybe I'll just use up my (Still 20) free calls prior to the 4/8. "Hi, how you doing? What's going on"

    Like i said previously... i did like being able to send my directions to Sync Services prior to leaving the house and then pull them up and load them into the GPS via services. Too bad I guess. Just not willing to spend $60 for the privilege. I get that it takes $ to staff live operators, but as stated earlier, maybe tier the pricing. Lower cost if no live operator interaction.
     
  11. Lucille

    Lucille Active Member

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    My free subscription expired a few months ago. I decided not to renew. Nice to have, but far from being a necessity for me.
     
  12. plumbago

    plumbago Active Member

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    It seems to me it was pretty tricky wording on Ford's part in the beginning. I was led to believe it was free at first, but then when it ran out in 3 years all you had to do was renew it... No mention of any $60 bucks....surprise, surprise. I don't really need it on our POS anyway I already know what's wrong with it.....
     
  13. AZwoodman

    AZwoodman New Member

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    My 3 years are up in February 2016. If I don't renew Sync - MFT what will I lose?
    Nav?
    Hands free phone?
    Voice commands?
     
  14. Lewisra

    Lewisra Active Member

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    None of those. You will lose the ability to use SYNC Services as well as downloading "directions" to your nav. But it sounds like you didn't use these anyway.
     
  15. dco43054

    dco43054 Well-Known Member

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    If you have the integrated Ford Nav - no, you won't lose that.
     
  16. HDJulie

    HDJulie Elite Explorer

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    I've had my car for 4 years. I haven't received any notification that the service has expired. However, I have used the service maybe once right after I got the car. Where do I check the status of the subscription, just for giggles
     
  17. LukerDooker

    LukerDooker Active Member

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    Log into your Ford owner acct and you can visit the Sync tab/page.
    It shows your current registered phone and sync service status.
     
  18. Lewisra

    Lewisra Active Member

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    You can also press the voice button and say "services". It will dial and it will either work or the recording will tell you your subscription has ended and how to renew.
     

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