Dismiss Notice



Register Today It's free! This box and some ads will disappear once registered!

Water Leak

Discussion in 'Stock 2011 - 2019 Ford Explorer Discussion' started by Ott23, September 6, 2011.

^^Searches ExplorerForum.com^^





  1. new to ford

    new to ford Active Member

    Joined:
    March 16, 2011
    Messages:
    582
    Likes Received:
    3
    Trophy Points:
    28
    City, State:
    Rochester Hills, MI
    Year, Model & Trim Level:
    11XLT202A 17Sport401A
    This sucks, I would be upset if my ex leaked as you posted in the video.
    Ask Cory, Ford representative on this forum, to escalate your issue to get it resolved.
     
  2. Support EF

    Elite Explorer 2 for 1 Sale! $20 for 2 years!

    Explorer Forum has probably saved you that much already, and will continue to save you money as you learn how to diagnose fix problems yourself and learn which modifications work without having to experiment on your own. Elite Explorer members see practically no ads, can add their own profile photo, upload photo attachments in all forums, and Media Gallery, create more private Conversations, and more. Join Today. Your support is greatly appreciated.



  3. harlenm

    harlenm Active Member

    Joined:
    July 24, 2011
    Messages:
    771
    Likes Received:
    0
    Trophy Points:
    0
    City, State:
    Shelton, CT
    Year, Model & Trim Level:
    2013 Limited(lemon swap)
    Mine hasn't leaked since it was repaired, although it's only rained a few times since. They resealed both seams, had the car for 4 days.
     
  4. FordService

    FordService Official Ford Rep

    Joined:
    October 25, 2010
    Messages:
    5,281
    Likes Received:
    11
    Trophy Points:
    48
    City, State:
    Dearborn, MI
    Year, Model & Trim Level:
    2014
    I wanted to check on your leak, dahoeller; did the dealer take care of it?

    I recommend showing this video to your service department, fordmanck. I can help by forwarding the information to the Customer Service Manager for your area. For me to do this, please send a PM with your contact info, VIN, approximate mileage, and dealer details.

    I’m glad you’re taking it to the dealer, Ott23. I have your details from previous messages, so please don’t hesitate to send me a PM with your current mileage and I’ll arrange a follow-up call.

    I really appreciate the recommendation, new to ford!

    harlenm,

    It’s good you’re staying dry; thanks for the update. :)

    Cory
     
  5. fordmanck

    fordmanck New Member

    Joined:
    July 11, 2012
    Messages:
    16
    Likes Received:
    0
    Trophy Points:
    0
    City, State:
    Seminole, FL
    Year, Model & Trim Level:
    2011 Explorer Limited
    Thanks Cory,

    I sent you a PM last week with all the info you were looking for. I had actually called and spoke to a regional service rep and they are now in charge of my case. They found and fixed the leak Monday and are working on a few other issues I've been having right now. They're doing an "ozone" treatment on the interior to kill any mold and/or bacteria. I'm hoping that this is the last I have to deal with it. I really do like this vehicle and don't want to start over again.

    I'm a die hard Ford guy through and through though and wouldn't own anything else. I have a '34 Ford 3 Window Coupe in my garage and I recently sold my 750 HP '01 Mustang GT. ;)
     
  6. FordService

    FordService Official Ford Rep

    Joined:
    October 25, 2010
    Messages:
    5,281
    Likes Received:
    11
    Trophy Points:
    48
    City, State:
    Dearborn, MI
    Year, Model & Trim Level:
    2014
    That’s great to hear, fordmanck! Drop me a line with any details you want forwarded before your next follow-up.

    Cory
     
  7. sunshineford

    sunshineford New Member

    Joined:
    August 6, 2012
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    0
    Year, Model & Trim Level:
    2013 XLT- MTF- Tow-Leath
    My 2013 Has a Roof Leak

    New vehicle parked in the garage until dealer has leak specialist available to determine exact location and repair it. The thrill is gone. Driving my daughters 2009 4 cyl. Fusion. Not happy.
     
  8. peterk9

    peterk9 Staff Member Moderator Elite Explorer

    Joined:
    December 28, 2010
    Messages:
    25,248
    Likes Received:
    1,222
    Trophy Points:
    143
    City, State:
    Ottawa, Ontario area
    Year, Model & Trim Level:
    2020 Aviator Reserve
    Callsign:
    VE3
    You didn't say where or in what area you seem to have the leak. Have you checked out the following link?

    http://www.explorerforum.com/forums/showthread.php?t=327803&highlight=leak

    Peter
     
  9. velanzia

    velanzia New Member

    Joined:
    July 16, 2012
    Messages:
    25
    Likes Received:
    0
    Trophy Points:
    0
    City, State:
    Brampton, ON
    Year, Model & Trim Level:
    2008 Nissan Altima 2.5SL
    wow ... man, day by day my fear to buy a 2013 Limited is growing, yet I love the looks of this rig. Everyday I read the "positive" sticky thread to justify. Why Ford has loads of quality issues? I kinda hoped 2013 are pretty much closer to being perfect since it is the 3rd year for the new gen.
     
  10. 13Sport

    13Sport Well-Known Member

    Joined:
    June 29, 2012
    Messages:
    1,128
    Likes Received:
    4
    Trophy Points:
    46
    City, State:
    Los Angeles, CA
    Year, Model & Trim Level:
    2015 Explorer Sport
    I don't know if this qualifies as a "quality issue". Let's use rough estimate figures here.. .If Ford sells 100,000 explorers a year and there have been 3 model years (2011,12,13).. let's say they have sold 250,000 explorers to date.

    If 30 people from this board complain about a roof leak problem, that's roughly .01% (1/100th of 1 percent) that are experiencing the problem. Let's say that 10x that number are experiencing that problem and haven't complained on this board... that's .1% (1/10th of 1 percent)... that still seems like a fairly insignificant number of vehicles experiencing an issue.

    If you were talking about My Ford Touch, I'd agree, that's a definite quality issue, even the A-Pillars, or roof noise issue, but leaky roof is not a common problem that a lot of explorer drivers have been experiencing. I'm pretty sure you can be confident in purchasing an explorer, with the exception of the My Ford Touch system. However the issues with that system are software based, and SHOULD be worked out over time (though it's been 3 model years and we still have issues, albeit far less than the original software exhibited)

    The problem with message boards, is that most people on them found the board by searching for a problem they were having. So you will see a high percentage of users experiencing the problem, but a message board is not indicative of real world figures in relation to the issue. (that's not to say that there aren't real world problems with the explorer).
     
  11. velanzia

    velanzia New Member

    Joined:
    July 16, 2012
    Messages:
    25
    Likes Received:
    0
    Trophy Points:
    0
    City, State:
    Brampton, ON
    Year, Model & Trim Level:
    2008 Nissan Altima 2.5SL
    ^-- i agree and thank you for doing the math :) kinda make sense too. I think probably other brands have issues with closer to that percentage (I'm creeping Honda and Toyota forums as part of my vehicle research). Honestly my fear was not the leaky roof (I saw one other complaint about it a while ago maybe for '11) - it is the sulphur fumes issue and steering issue (it is true '11 & '12 people are the affected, but maybe for '13 it is just a matter of time?) also someone people were complaining about transmission whining too.

    Either way, it is a sexy and not a boring looking car (compared to Highlander & Pilot). Regardless of the issues (which I think can be corrected under warranty if I keep my eye out for them), I'm insanely leaning towards the Ex :D
     
  12. RJT

    RJT Member

    Joined:
    October 23, 2001
    Messages:
    73
    Likes Received:
    0
    Trophy Points:
    6
    City, State:
    Martinez, CA
    Year, Model & Trim Level:
    2011 limited/ '97 xlt
    @123....well stated
     
  13. peterk9

    peterk9 Staff Member Moderator Elite Explorer

    Joined:
    December 28, 2010
    Messages:
    25,248
    Likes Received:
    1,222
    Trophy Points:
    143
    City, State:
    Ottawa, Ontario area
    Year, Model & Trim Level:
    2020 Aviator Reserve
    Callsign:
    VE3
    I have a 2011 and the only TSB I've had done is the one for the 'random windshield wipe'. I also had a front right sensor replaced. No leaks, odours and no transmission whine. Previous to the EX, I had 3 Highlanders. The last one, an '09 Ltd, still had 2 1/2 years left on the lease when I transferred the lease and got the EXplorer. No regrets what so ever. :):thumbsup:

    Peter
     
  14. ScottsEXLTD

    ScottsEXLTD New Member

    Joined:
    May 21, 2012
    Messages:
    16
    Likes Received:
    0
    Trophy Points:
    0
    City, State:
    North Attleboro
    Year, Model & Trim Level:
    2013 Explorer Ltd
    Velanzie,
    I am happy to report that other then a small defect in my front passenger seat (which was repaired immediately by the dealership), I have had zero issues with my 2013 Limited. No issues with MFT, etc. This forum is great because it does expose you to other peoples stories and opinions but like 13Sports said, I think the percentage is very...very small.
     
  15. sunshineford

    sunshineford New Member

    Joined:
    August 6, 2012
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    0
    Year, Model & Trim Level:
    2013 XLT- MTF- Tow-Leath
    My Explorer was purchased A-Z plan as the daughter a Ford retiree. My loyalty to Ford goes way back. Made the mistake of taking it out on a sunny day which turned into a brief shower. Apparently the water trains down the rails and goes right into the rt rear cargo area via the third row seatbelt and also into the storage hole on the passenger side. Had to drive home like a maniac to get into the garage. Had to remove my new weathertek mat because even the carpet was wet. This is ,imo, and that of my Dad, not a design flaw but poor quality control on the line. Shouldn't happen, but does occasionally. Someone did not seal the racks correctly in all probabilty. Dealer has an outside leak person not available for another week. I checked this forum before buying because we lemon lawed a 2003 F250 6l Lariet diesel. Also a $40,000 vehicle. Didn't want to buy anything with known issues. So, back it will go to be made right. Other than that, the vehicle is great, other manufacturers run into the same issues...Not happy that this occured, but it will be fixed. I have no odors, no FMT issues, would have been perfect except for the leak.
     
  16. VinceL

    VinceL Well-Known Member

    Joined:
    May 24, 2011
    Messages:
    2,303
    Likes Received:
    2
    Trophy Points:
    48
    City, State:
    Frisco, TX
    Year, Model & Trim Level:
    2013 Explorer Limited
    Transmission whine? Okay, that makes me feel a bit better, I was beginning to think I was hearing things. Our transmission has a strange hollow whine sound when it is cold. I'll add that to the list for the next oil change, which will happen sooner rather than later. We used 60% of the oil life on our road trip alone (I changed the oil right before the trip).

    Other than a few niggling things here and there, our Ex has been a great car.
     
  17. FordService

    FordService Official Ford Rep

    Joined:
    October 25, 2010
    Messages:
    5,281
    Likes Received:
    11
    Trophy Points:
    48
    City, State:
    Dearborn, MI
    Year, Model & Trim Level:
    2014
    Welcome to the boards, sunshineford. I want to see your leak fixed once and for all. I can help by escalating this up to your regional Customer Service Manager. For me to do this, please send a PM with your credentials (VIN, contact info, approximate mileage, and dealer name/state).

    13Sport, velanzia, RJT, Peter, & ScottsEXLTD,

    I like seeing everyone posting their feedback; thanks, guys.

    VinceL,

    I already have your information from previous messages, so drop a line via PM with your current mileage for me to lend a hand.

    Cory
     
  18. sunshineford

    sunshineford New Member

    Joined:
    August 6, 2012
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    0
    Year, Model & Trim Level:
    2013 XLT- MTF- Tow-Leath
    Glad to report my Explorer is back on the road with no further leak! The dealer's outside leak repair guy opened the tailgate to begin the search and in less than a minute discovered the black plug on the uppper right rear was missing. It was not the roof rack or a window leaking. He replaced it and I was on my way. He said the diameter of the hole allows a lot of water to enter and we fortunately discovered it quickly. A big thank you to the "leak specialist" and Kelley Ford in Melbourne, Fl. And thank you to the Ford rep on the board here for offering his assistance. :)
     
  19. VinceL

    VinceL Well-Known Member

    Joined:
    May 24, 2011
    Messages:
    2,303
    Likes Received:
    2
    Trophy Points:
    48
    City, State:
    Frisco, TX
    Year, Model & Trim Level:
    2013 Explorer Limited
    That's awesome! Glad they could find and fix it quickly :)
     
  20. usazr1

    usazr1 New Member

    Joined:
    February 2, 2012
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    1
    City, State:
    New Bern, North Carolina
    Year, Model & Trim Level:
    2013 Explorer XLT
    2013 Explorer

    We've had our 2013 Ex since April. While we don't drive it every single day, it has been on some trips. I'm a retired car dealer service manager (General Motors) and know a little bit about cars. Long story short, I have yet to find a single thing wrong with this 2013 Explorer.
     
  21. FordService

    FordService Official Ford Rep

    Joined:
    October 25, 2010
    Messages:
    5,281
    Likes Received:
    11
    Trophy Points:
    48
    City, State:
    Dearborn, MI
    Year, Model & Trim Level:
    2014
    You got it, sunshineford. :):thumbsup: It’s awesome your dealer took care of you!

    I love seeing posts like this, usazr1; thanks a bunch for sharing! :D

    Cory
     

Share This Page







We Support Our Troops!