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Yellow Question mark

Discussion in '2011-2016 My Ford Touch / In Vehicle Technology' started by Richard1953, December 8, 2016.

^^Searches ExplorerForum.com^^





  1. Richard1953

    Richard1953 New Member

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    I have a 2016 Explorer with the Sync navigation and have a yellow question mark in the upper right of the home screen. I am told that it should have a compass, but have not been able to get it to do that. I have called the ford owner website and they say they have never heard of this problem, yet I did get a letter sometime back with this description with a FSA 15b32, but somehow lost this letter. When I went to my dealer, he said he could not do anything unless he had a letter explaining what to do and since it is not on my vehicle information sheet from ford, then he can't do anything. I have tried everything I know to do, but it seems that no one at ford is very responsive. It is beyond me how no one at ford or sync can say they have never heard of this, when I look at this every day. Does anyone know anything about this?
     
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  3. peterk9

    peterk9 Staff Member Moderator Elite Explorer

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  4. FordIVTteam

    FordIVTteam Official Ford Rep

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    Hi Richard1953,

    Please send your VIN in a private message; I'll look into this for you.

    Shaay
     
  5. Richard1953

    Richard1953 New Member

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    I contacted the ford owner website, they said that they had never heard of this and that they could not look up any FSA unless it was listed on my VIN as a problem. The case number they assigned it was CAS-10999592, but I have never heard anything since then.
     
    Last edited by a moderator: December 8, 2016
  6. FordIVTteam

    FordIVTteam Official Ford Rep

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    Thank you. There isn't an FSA regarding this issue; however, a service announcement was released in October 2015 regarding. I will send a private message with more info.

    Shaay
     

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