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I finally figured it out and it was simple, can't believe it took me this long!!
Sync 3 voice command activates with a quick push/release of the voice command button on steering column
SIRI voice command activates if you press and hold the voice command button until you hear the Siri chime...
Hi folks, hoping someone can help with my tech issue.
I have an iphone 5C (not the latest I know) with iOS 10.3.3 (this is the latest update).
This iphone is paired to my 2017 Ford Explorer Sport, just confirmed that Sync 3 is fully updated as well.
When I first got the truck I had not problem...